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DocuSign Envelope ID:9822D5D4-600B-4A67-B07F-02E780760E1B <br />EXHIBIT D <br />HOTEL VISITORS TAX <br />SECTION I: SCOPE OF SERVICES <br />1. HOTEL VISITORS TAX ECONOMIC ANALYSIS/FORECASTING SERVICES/REPORTS <br />1.1 Hinderliter, de Llamas and Associates ("HdU) shall identify and advise the City of legislation <br />potentially impacting City revenue, including pending legislation. <br />1.2 Prepare biannual revenue estimates and include assumptions. Represent the City for the <br />purpose of obtaining information from hotels to assist with preparation of revenue estimates. <br />Schedule biannual meetings with staff to review the estimates and assumptions. <br />1.3 Conduct a minimum of two (2) HVT audits per year in accordance with the City's municipal <br />code (Chapter 35, Article V), based on a mutually agreed upon plan and schedule. Represent <br />the City for the purpose of examining records related to the applicable tax revenue. Schedule <br />meetings with staff as needed. <br />1.4 Prepare documents to facilitate recovery of revenue and applicable penalties and interest, <br />including requests for corrective action. <br />1.5 Provide comparative information with other cities having a Hotel Visitors Tax, commonly <br />referred to as a Transient Occupancy Tax (TOT). <br />2. OPERATIONS MANAGEMENT SERVICES <br />2.1 Activities under this task are deemed optional and must therefore be pre -approved by the City <br />before work may commence. <br />2.2 Establish and maintain database of Client lodging providers. <br />2.3 Receive and process registrations, tax returns and payments in a timely fashion. <br />2.4 Provide lodging providers multiple options for submitting registrations, tax returns, payments, <br />or support requests (including via website, email, mail, phone, and fax. Consultant tax <br />specialists will be available for live interactions Monday through Friday, 8:00am to 5:00pm <br />Pacific). <br />2.5 Remit revenue to Client no less than monthly. <br />2.6 Provide Client staff access to website portal offering lodging provider registry inquiry and <br />reporting capabilities. <br />2.7 Endeavor to ensure accurate filings of returns by consistently monitoring returns, providing <br />compliance audits, and educating lodging providers as mutually agreed to by Client and <br />Consultant. <br />2.8 Provide analysis reports monthly and annually provide revenue trends and key insights on <br />Client lodging providers. <br />3. ONLINE PAYMENT PROCESSING <br />3.1 Consultant's services include PCI compliant payment processing services which supports both <br />credit card and eCheck transactions. <br />3.2 Client Responsibilities <br />a. As a condition to its receipt of the Service, Client shall execute and deliver any and all <br />applications, agreements, certifications or other documents required by HdL's payment <br />processor, networks or other third parties whose consent or approval is necessary for <br />the processing of Transactions by HdL's payment processor. "Network" is an entity or <br />