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January 10, 2019 <br />To Whom It May Concern: <br />My name is Michelle Gipson and I am the head of the Collection Maintenance unit at the <br />University of California Riverside. During the summer of 2019 1 worked with Ed Coelho and the <br />Burgess moving team to temporarily store and relocate several hundred sections of books. I <br />found the experience to be a very positive one. Both Ed and his employees listened to our <br />requests and worked with us to find locations on the floor for the storage trucks to hold the <br />books for several months and also followed our instructions (regarding spacing and neatness) <br />when returning the books to the new shelves. In the months since we have checked the area <br />and found only 1 place where 2 storage trucks were shelved in the wrong order --the 2nd truck <br />was shelved 1st. This was a very easy fix and not unreasonable given the large number of <br />storage trucks and the fact that the loaded trucks were stored in multiple locations around the <br />floor. They used bookends on each shelf and were reasonably neat when placing the books <br />back on the shelves. <br />Several years ago when I worked in a different library we had a similar project and hired a <br />different company to move the books. The result was very different. Many shelves were <br />missing bookends, books were shelved right -left, groups of books on multiple shelves were <br />backwards or upside down, and the overall shelving was extremely messy. <br />Based on my experience with Burgess Moving & Storage I would definitely work with them <br />again in the future and would recommend them to other libraries. <br />Sincerely, <br />Michelle Gipson <br />Head of Collection Maintenance <br />UCR I Library <br />P.O. Box 5900 <br />Rivera Library, Room 120 <br />Riverside, CA 92517-5900 <br />Phone 951.827.2667 1 951.827.5897 <br />michelle.gipson@ucr.edu I rary_ucr.ecdu <br />