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EXPERIENCE
<br /> As mentioned in Description of Firm, KCR has over 45 years of experience as
<br /> a court reporting contractor for federal, state, municipal governmental agencies, and is
<br /> intimately familiar with the level of skill, detail, and responsiveness needed to not only meet our
<br /> clients' needs, but be an asset to them when it comes to any facet of the court reporting
<br /> industry. Our experience with agencies within the State include the Department of Industrial
<br /> Relations, Department of Healthcare Services, Office of Administrative Hearings, Alcoholic
<br /> Beverage Control Board, Board of Accountancy, CalRecycle, Department of Conservation,
<br /> Department of Insurance, Department of Public Health, Department of Managed Healthcare,
<br /> Office of Tax Appeals, Office of the Attorney General, and dozens of other Boards and
<br /> Departments that fall under the Department of Consumer Affairs. Both Department of
<br /> Healthcare Services and Alcoholic Beverage Control Board require reporters for their hearings
<br /> and arbitrations, again, involving licensure for the most part.
<br /> Since prior to 2003, KCR has been a primary or secondary vendor for the Office
<br /> of Administrative Hearings, a state office that primarily handles disciplinary matters against
<br /> licensees for boards under the Department of Consumer Affairs. These hearings are reported
<br /> live or remotely by a CSR, and difficulty can range from a simple DUI case leading to a license
<br /> probation or a two-week medical board trial based on a doctor's failure to meet the standard of
<br /> care over repeated incidents. Often times, a licensure hearing before OAH can be more
<br /> difficult or intense than many hearings or trials before the Superior Court of California. Our
<br /> reporters create a record each day, fill out a daily form to document their time and pages wrote
<br /> for OAH, and preserve the record for a minimum of 7 years and/or until the transcript is ordered
<br /> by a party. We perform a similar role with the Board of Accountancy, whose hearings are
<br /> heard before the Boards own panel instead of an OAH judge.
<br /> Similarly, KCR has been a reliable vendor for the Department of Industrial
<br /> Relations in covering their administrative hearings, depositions, investigative interviews, and
<br /> court hearings and trials. We have covered the aforementioned proceedings statewide,
<br /> especially when other vendors in the region could not cover the assignment for the
<br /> Department. KCR uses court-approved reporters first in all applicable courts, and only when
<br /> that list has been exhausted do we turn to non-approved reporters with experience who would
<br /> then need a Stipulation of Reporter Pro Tempore. Whenever DIR has needed conference
<br /> rooms, videoconferencing setups, or on-site videographers and reporters, KCR been able to
<br /> assist.
<br /> For the Department of Insurance, KCR provides court reporters for public
<br /> meetings, depositions, and court hearings statewide; though primary usage is for depositions
<br /> and public meetings. Though they can be challenging, our reporters have captured precise
<br /> records with multiple speakers on a panel, public speakers, and dense industry-specific
<br /> terminology.
<br /> Office of Tax Appeals conducts tax appeals hearings with both dense industry-
<br /> specific terminology and multiple speakers that our reporters must edit and format according to
<br /> their departmental preference so it is in line with their previous transcripts. We work in tandem
<br /> with their staff reporters to cover their overflow work, ensuring there is no drop-off in quality or
<br /> appearance for their transcript publishing on their website.
<br /> Lastly, the majority of our deposition work comes from local and state
<br /> municipalities: Office of the Los Angeles City Attorney, Office of the Attorney General, Los
<br /> Angeles Unified School District, and many more. These depositions end up being critical to
<br /> those clients' cases and the justice system in general. In many of those cases, KCR has been
<br /> asked to cover deposition proceedings nationwide and has delivered. KCR has serviced
<br /> City Council 10 —25 7/16/2024
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