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R GA <br /> COURT REPORTING <br /> PROPOSED WORK PLAN <br /> i. Upon receiving a scheduling request from the City of Santa Ana ("City"), Regal Court <br /> Reporting, Inc. ("Regal") shall immediately add each request to calendar. <br /> ii. Two weeks in advance of the hearing date, Regal shall reach out to its network of <br /> Certified Shorthand Reporters ("CSRs")to secure coverage. <br /> iii. Regal shall notify the City of the placement of the CSR three business days prior to the <br /> scheduled hearing date. If Regal cannot place a CSR, they shall communicate with the <br /> City until they receive acknowledgement that a CSR was not scheduled for the hearing. <br /> iv. Regal shall instruct the CSRs to be present at the location of the hearing, with all <br /> necessary equipment set up, no less than 10 minutes before the scheduled start time. <br /> V. When requested, Regal shall provide an expedited rough transcript within as little as 24 <br /> hours, up to one week. <br /> vi. Regal shall send reminders to CSRs at 10 and 12 calendar days to ensure timely delivery <br /> of transcripts. <br /> vii. Upon receiving transcripts from CSRs, said transcripts will be subject to Regal's rigorous <br /> Quality Control protocol to verify accurate speaker identification and spellings, and <br /> revisions shall be requested from CSRs as needed. <br /> viii. Regal shall reproduce photos, drawings, charts, and graphs used in hearings, and <br /> safeguard original exhibits provided by the hearing secretary so as to return them in their <br /> original condition and sequences. <br /> ix. Regal shall provide electronic copies of Q/C'd transcripts within 14 calendar days of the <br /> proceeding date. As such, Regal agrees to hold a copy of the transcript for a minimum of <br /> one (1)year after the conclusion of the hearing. <br /> The transcript shall include: (1) certification of original transcript and one copy; (2) <br /> condensed transcript("mini"); and (3)word index. The original transcript shall be <br /> delivered to the requesting agency no later than 14 calendar days from when it is <br /> prepared. <br /> All transcripts will be produced and provided to the City in PDF format, or if requested, <br /> on 25-line numbered paper. All hearing transcripts shall include the CSR's signed <br /> 1551 N.Tustin Ave,Ste 750,Santa Ana,CA 92705 1 Phone:866.228.2685 1 www.regalcourtreporting.com <br /> City Council 10 — 68 7/16/2024 <br />