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I <br /> City of Santa Ana <br /> Table of Contents <br /> CoverLetter........................................................................................................................... i <br /> Contract Agreement Statement ........................................................................................... 4 <br /> Agreement Exceptions ....................................................................................................4 <br /> Qualifications of the Firm .................................................................................................... 5 <br /> Firm and Team Experience .............................................................................................6 <br /> ProposedStaffing............................................................................................................7 <br /> OrganizationalChart........................................................................................................7 <br /> Technical Support Team .................................................................................................8 <br /> Subconsultants................................................................................................................9 <br /> Understanding of Need/Schedule of Delivery...................................................................... 9 <br /> Work Approach/Scope of Work........................................................................................9 <br /> Review of Improvement Plans.......................................................................................10 <br /> Electronic Plan Review..................................................................................................10 <br /> Responsiveness to City Staff and Project Requirements...............................................11 <br /> Outline of Quality Assurance Program...........................................................................11 <br /> Relevant Project Experience.............................................................................................. 13 <br /> References......................................................................................................................... 13 <br /> Scopeof Services.............................................................................................................. 16 <br /> Schedule.......................................................................................................................20 <br /> FeeProposal...................................................................................................................... 20 <br /> Required Forms/Certifications........................................................................................... 20 <br /> Resumes for Personnel ..................................................................................................... 27 <br /> Ity Council 15 — 19 roposa or n- �� ngservices iii <br />