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January 10, 2019 <br /> To Whom It May Concern: <br /> My name is Michelle Gipson and I am the head of the Collection Maintenance unit at the <br /> University of California Riverside. During the summer of 2019 1 worked with Ed Coelho and the <br /> Burgess moving team to temporarily store and relocate several hundred sections of books. I <br /> found the experience to be a very positive one. Both Ed and his employees listened to our <br /> requests and worked with us to find locations on the floor for the storage trucks to hold the <br /> books for several months and also followed our instructions (regarding spacing and neatness) <br /> when returning the books to the new shelves. In the months since we have checked the area <br /> and found only 1 place where 2 storage trucks were shelved in the wrong order--the 2nd truck <br /> was shelved 1st. This was a very easy fix and not unreasonable given the large number of <br /> storage trucks and the fact that the loaded trucks were stored in multiple locations around the <br /> floor. They used bookends on each shelf and were reasonably neat when placing the books <br /> back on the shelves. <br /> Several years ago when I worked in a different library we had a similar project and hired a <br /> different company to move the books. The result was very different. Many shelves were <br /> missing bookends, books were shelved right-left, groups of books on multiple shelves were <br /> backwards or upside down, and the overall shelving was extremely messy. <br /> Based on my experience with Burgess Moving & Storage I would definitely work with them <br /> again in the future and would recommend them to other libraries. <br /> Sincerely, <br /> Michelle Gipson <br /> Head of Collection Maintenance <br /> R Library <br /> P.O. Box 5900 <br /> Rivera Library, Room 120 <br /> Riverside, CA 92517-5900 <br /> Phone 951.827.2667 1 951.827.5897 <br /> michelle.gipson@ucr.edu <br /> City Council 8 —21 7/16/2024 <br />