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EXHIBIT A - PROPOSAL <br />July 8, 2024 <br />Mr. Ethan Fisher <br />Zoo Manager <br />Santa Ana Zoo <br />Parks, Recreation & Community Services Agency <br />1801 E. Chestnut Ave <br />Santa Ana, CA. 92701 <br />Dear Ethan: <br />This letter is to document AEF Systems Consulting, Inc.'s (AEF) continuing role <br />in providing implementation support services to the Santa Ana Zoo (SAZOO) in <br />the implementation of the Centaman ticketing software. This proposal briefly <br />describes our approach to meeting this request. <br />Scope and Approach <br />The SAZOO is in the process of implementing the Centaman software system <br />and has asked AEF to continue to participate in the implementation of the <br />software. - - - - - - - - - - <br />In support of this work, AEF would continue to perform the following activities: <br />■ Manage key project activities to ensure both the vendor as well as SAZOO <br />staff are performing required activities. <br />• Participate with the SAZOO team members in learning the capabilities of the <br />new software and how to best implement the features to meet internal needs. <br />• Review key deliverables and coordinate all revisions required. <br />• Participate in key design meetings with SAZOO staff and the software <br />vendor. <br />• Review and assist in resolving any key issues that might arise throughout the <br />project for items such as working with Treasury on financial integration <br />issues. <br />• Test the new system as necessary to support the SAZOO team. <br />• Participate in the rollout to the public of the new features of the software that <br />impact them (e.g., online ticketing, mobile app and kiosk use) <br />