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Docusign Envelope ID; 8DB22FE6-26C9-4AA8-92E8-033D22A87DE7 E SOURCE PROPoSALTO CRY OF SAMAANA FOR AMI IMPLEMEMA7ION SUPPoRr SERVICES Task 5: Quality Assurance and Field Inspection Services The AMI project involves the installation of thousands of properly configured meters and meter interface units (MI Us) as well as the careful coordination of the materials, labor, and data. To accomplish this scope, E Source has expertise in deployment planning and oversight to ensure the AMI meters and communications equipment are installed correctly and efficiently with minimum disruption to existing Santa Ana systems and business processes. E Source personnel have decades of experience working closely with AMI and Meter Installation Vendor (MIV) contractors and utility crews through interactive workshops to present and refine the business processes, construction, and labor standards necessary for effective meter and MIU installation. We also have specific experience with meter installation at Santa Ana and understand the specific needs within your community. E Source presents industry best practices for the planning and installation of meters/MIUs and have worked with Santa Ana's project team to tailor these processes to the speck requirements and standards of the City. Additionally, this implementation and planning effort includes identifying and documenting installation, construction, and customer contact standards. E Source has and will continue to provide advice and consulting to the City to leverage lessons learned on similar scale meter and endpoint deployment projects in North America. E Source will: • Perform in -field installation quality audits of meter installations performed by Concord, including checking for post -installation leaks and overall workmanship. • Track and report to the City and Concord any meter and/or MIU related exceptions encountered during installation quality audits. • Perform data quality audits using Concord's Peak Workflow WOMS to verify meters and MIUs are installed correctly. • Review and advise the City on the progress of installations and volume of rework / Return to Utility (RTU). • Address any potential disagreements that may arise between vendor partners and/or the City on responsibility for issues identified. DELIVERABLES — Inspection reports on verification of MIV work in the field