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1.5 ERROR is a statement or omission in the PROGRAM tnat causes or results in an incorrect function and that results in a failure to comply in any material respect with the applicable specifications. 1.6 ERROR CORRECTION is either a modification or addition other than ENHANCEMENTS or MAINTENANCE MODIFICATIONS that, when made or added to the PROGRAM, brings the PROGRAM into material conformity with its specifications, or a procedure or routine that, when observed in the regular operation of the PROGRAM, avoids the practical adverse effect of such nonconformity. 1.7 MAINTENANCE MODIFICATIONS are any modifications or revisions, other than MAJOR ENHANCEMENTS, to the PROGRAM or DOCUMENTATION that correct ERRORs, support new releases of the operating systems with which the PROGRAM is designed to operate, support new input/output (I/O) devices, or provide other incidental updates and corrections. 1.8 PROGRAM is the computer software composed of the GEOGRAPHIC SOLUTIONS Virtual OneStop Program Modules listed in EXHIBIT A attached hereto collectively referred to as the PROGRAM including any ERROR CORRECTIONS, MAINTENANCE MODIFICATIONS and ENHANCEMENTS thereto and updates thereof furnished by GEOGRAPHIC SOLUTIONS. 1.9 QUALIFIED PRIMARY CONTACT shall have the meaning set forth in Section 14.2. 1.10 REGULAR BUSINESS HOURS are between 8.00 a.m. and 5.00 p.m. Pacific Time, Monday through Friday, excluding regularly scheduled holidays. 1.11 RELEASE is a new version of the PROGRAM, which may include MAINTENANCE MODIFICATIONS and/or ERROR CORRECTIONS and/or ENHANCEMENTS. 1.12 SERVICE AREA is the limited region in which the PROGRAM will be used to provide one -stop services to the residents of that specific area. Certain labor market and employer data will only be available for the SERVICE AREA. Individuals from outside the SERVICE AREA will be. able to access services for the purposes of career and job search in the SERVICE AREA. The PROGRAM will only service employers that are located within the SERVICE AREA. 1.13 STANDARD REPORTING PROCEDURE is the reporting of ERRORS by the QUALIFIED PRIMARY CONTACT, to GEOGRAPHIC SOLUTIONS via fax at 727-786- 5871 or E-mail to technic alG��annrt(vensnlinr, 1.14 SUBSCRIBER is the entity so identified above and any wholly owned subsidiary thereof that shall be established for the principal purpose of subscribing to the PROGRAM. 1.15 SUBSCRIPTION FEES. As consideration for the SUBSCRIPTION granted herein, SUBSCRIBER agrees to pay the fees for the PROGRAM as set forth in EXHIBIT A. 2. EFFECTIVE DATE. Upon execution by SUBSCRIBER and GEOGRAPHIC SOLUTIONS this Agreement shall Geographic Solutions Virival One Stop Subsuiptlon page 2