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0 At SERVICE AGREEMENT 3 THIS AGREEMENT is entered into on the A/d day of' by and between the City of Santa Ana, a charter city and municipalcwrporition of the state of California, (hereinafter CITY), and INTERACTIVE Systems, LLC (hereinafter INTERACTIVE), an independent contractor. WHEREAS, the CITY has need for special services; and WHEREAS, INTERACTIVE is specially trained, experienced, expert and competent to perform such special services; NOW THEREFORE, the parties mutually agree as follows'. INTERACTIVE hereby agrees to provide victim notification services (the SERVICE) as described herein and in the proposal attached to this AGREEMENT as Exhibit "A." The SERVICE will be provided in connection with the following correctional facilities: Santa Ana Jail. The Services will be provided to the City of Santa Ana Police Department. The CITY hereby agrees to purchase from INTERACTIVE the Services on the terms and er set forth. This AGREEMENTtions hereina� shall be effective as of they day Of Odwtm a,),ddi and continue for twelve consecutive months after the service is introduced in the community. This services will be introduced in accordance with the Implementation Schedule set forth in paragraph 7 of this AGREEMENT, provided the CITY complies with any required changes or modification in their existing automated system during that period. 0Al111111F*`1 1� 11 -'W-.-V-R4WJ Subject to the conditions and limitations contained herein, INTERACTIVE shall provide a victim notification service on a 24-hour a day, 7-day a week basis through its automated call center. This victim notification service shall herein be referred to as the "VINEO Service." Included in this service are the initial labor and expenses to p dedicate a special telephone number for the CITY's use of INTERACTIV , s-call center. The VINEO Service includes the processing of incoming and outgoing victim calls as well as other services which are described in the attached proposal, iotification calls only occur after the CITY and/or CITY OF SANTA ANA . Upon an automatic or manual notification signed POLICE DEPARTMENT / M-96 Fhe notification processes as defined in the VINE' 60 CIVIC CENTER PLAZA The CITY shall bear all costs associated with P.O. BOX 1981 SANTA ANA - CALIFORNIA 92702 existing automated system to provide r-ritur AFHER SERGEANT- (714) 245-8437 DISTRICT tNVEsTIGATIONS FAX (714) 245-8446