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5. PRICING. Prior to this AGREEMENT being valid, and service to begin, INTERACTIVE must receive a purchase order from the CITY to cover the following fees. a. Non -Recurring Startup pees. These fees are for establishing the system connection, startup training, and interface development. These fees are billed and due prior to work beginning on this project, The startup fees for services on this project are: $14,500.00 including Spanish Language. All startup fees must be paid in full prior to the service being initiated. CITY agrees to pay INTERACTIVE within thirty (30) days following the receipt of said invoice. CITY's payment is subject to review under CITY's standard accounting procedures b. Recurring Operational Fees These fees cover the annual cost of operating and supporting VINE. Hardware and Software service are included in this fee. All incoming and outgoing calls are included in these fees as well as 24 hour monitoring of the service and the cost of transmitting all data. These fees are billed on a monthly basis during the course of the AGREEMENT. INTERACTIVE will provide CITY with a monthly invoice detailing the services provided to CITY. Billing will begin no sooner than (1) moving the system into the production call center, or (2) the negotiated System Online date in the Implementation Schedule. The operational fees for the first twelve months of the VINE service will be $7,800.00. CITY agrees to pay INTERACTIVE within thirty (30) days following the receipt of said invoice. CITY's payment is subject to review under CITY's standard accounting procedures. 6. PERFORMANCE OF SERVICES NOT COVERED. The parties agree that should INTERACTIVE choose to perform, at the CITY's request, any services not covered by this AGREEMENT, the CITY shall compensate. INTERACTIVE for its direct labor, parts and subcontract work at the Standard Rate of $100.001hour and Overtime Rates of $140.00/hour. 7. IMPLEMENTATION SCHEDULE. An implementation Schedule "will be developed and agreed upon during the design phase of Installation. The completed schedule will be signed and attached to this AGREEMENT as Exhibit "B." Billings, as set forth in paragraph 5(b) of this AGREEMENT, will begin when the system is moved into the production call center, or (2) the negotiated System Online date in the Implementation Schedule, whichever occurs first. However, INTERACTIVE covenants that the system will be operational no later than 120 calendar days after the signing of this AGREEMENT. Page 3 of 9