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1WS Reoewll Maintenance Agreement <br />2/21/2006 <br />EXHIBIT B <br />IWS RESPONSE SCHEDULE <br />Software — sixty (60) minute call back, all updates provided free of charge. Tier II on <br />eight (8) hour response. <br />Hardware — next IWS business day on all Critical Hardware Items. <br />Supplemental Maintenance Schedule <br />The following price schedule will apply to items that are either not covered by a <br />maintenance agreement or are requested by (Entity) as additional T& M services these <br />rates are subject to change. <br />Description Cost <br />Software Engineer 0800 thru 1700 weekdays $150.00 per hour <br />1700 thru 0800 weekdays $200.00 per hour <br />Anytime on weekends $275.00 per hour <br />Anytime on National Holidays $375.00 per hour <br />Product Support Engineer <br />0800 thru 1700 weekdays $125,00 per hour <br />1700 thru 0800 weekdays $175.00 per hour <br />Anytime on weekends $225.00 per hour <br />Anytime on National Holidays $300.00 per hour <br />Repair/tnstallation Technician <br />0800 thru 1700 weekdays $125.00 per hour <br />1700 thru 0800 weekdays $175.00 per hour <br />Anytime on weekends $225.00 per hour <br />Anytime on National Holidays $300.00 per hour <br />Travel Time (all categories) <br />0800 thru 1700 weekdays $50.00 per hour <br />1700 thru 0800 weekdays $50.00 per hour <br />Anytime on weekends $50.00 per hour <br />Anytime on National Holidays $100.00 per hour <br />Support Desk Call <br />Anytime $120.00 per hour or portion thereof <br />Freight............................................................. . Published rate for service <br />Page 12 <br />ver 01-01-05 <br />