IMAGEWARE SYSTEMS, INC. - Laserfiche WebLink

Home Browse Search

IW 5 Renewal Maijitenance Agrecrnent 2/21/2006 directly from IWS. Such maintenance service shall consist of (i) Preventive Maintenance as is described in Section 2.4, (ii) Remedial Maintenance as is described in Section 2.5, and (iii) Extra Services as is described in Section 2.6, all in accordance with and subject to the terms and conditions of this Agreement. not be 2.2 Obligation for Maintenance Su ort. rt during acknowledges 1 thtime fr frames noted inlSect on required to provide maintenance suppo g I of the Agreement unless and until CITY has provided IWS with an executed copy of the Agreement. 2.3 Connectivity. Electronic communication net coty nnection or via a dial back S and the System shall be via either a point-to-point In modem (whereby IWS will dial CITY's server and the server will dial back to IWS). 2.4 Preventive Maintenance. Preventive Im i tenance and shall consentive ist sr of all maintenance shall only be required for Supported g p performed by service, other than Excluded Services as defined paragraph in ara ra fin . the purpose of IWS representatives, independent of any System failure, maintaining the System in good working order, including, without limitation, the maintenance services described in subsections 2.4.1 described in 2.4.2 below, subsections 2.4.1 a 1d additional Preventive Maintenance beyond that 2.4.2 shall be at the sole discretion of IWS. Preventive Maintenance performed on -site at CITY locations shall be performed by IWS representatives during normal working days, Monday — Friday except holidays, between the hours of 8:00 a.m. and 5:00 p.m. or as otherwise arranged. assure WSIWS haside access to with reasonable prior notice and CITY equipment. Preventive Maintenance performed off -site from CITY locations may be performed by IWS representatives at any time. 2.4.1 Preventive Software Maintenance. (a) Subject to the availability of access through IWS approved System connectivity, IWS representatives will perform Preventive Software Maintenance for a} System servers purchased directly from IWS, no less e Stations where the client hardware, on frequently than monthly; b) Capt�rr which such IWS software resides, has been purchased directly from IWS, no less frequently than quarterly; and c) Investigative Stations where client hardware, on which such IWS software resides, no less frequently than annually. (b) If the System server(s) and/or Capture Stations) and/or Investigative Station(s) hardware, on which the IWS software resides, has/have not been purchased directly from IWS, IWS will not be required to provide Preventive Software Maintenance. Page 2 ver 01-0 1-05