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IWS Renewal Maintenance Agreement 10/5/2001 3.2.2 Use manufacturer approved consumable supplies. 3.2.3 Manage System data back-ups. 3.2.4 Maintain studio lighting with prescribed lamps. 3.2.5 Label stations with machine name and trouble reporting instructions. 3.2.6 Manage supporting network. 3.2.7 Manage users, groups, passwords, and access rights. 3.2.8 Train users as necessary. 3.2.9 Ensure problems are reported in a timely fashion to the IWS Help Desk. 3.2.10 Utilize most recent IWS provided software when required by IWS. 3.2.11 Provide reliable and continuous connectivity for remote entry. 3.2.12 Provide suitable environment for stations and especially for the servers. 3.2.13 Provide stable and adequate power. 3.2.14 Maintain effective communications with IWS. 4. MISCELLANEOUS TERMS 4.1 Confidential Information, Publicity: IWS will not publish or otherwise disclose any information or data obtained from CITY in any manner where the identity of any particular person or establishment can be identified, except with the consent of the CITY. Until such consent is obtained from CITY, IWS will keep such information confidential using the same care and discretion used with similar information that IWS designates as confidential. Publicity giving reference to the sale, installation, and/or existence of the System, whether in the form of a press release, verbal announcement or filing of governmental form (as may be required by The Securities and Exchange Commission or other governmental entity under public disclosure laws, regulations or otherwise) may be given by IWS without the prior approval of CITY. 4.2 Limitation of Liability: IWS's maximum liability to the CITY arising for any reason relating to IWS's performance of the this Agreement, or any amendment thereto, shall be limited to the amount of fees paid to IWS for its performance Page 7 ver 02-29-01