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IJ C 0 U 111G11 1, Ms'r—ppirig and GIS SOILAtiorls Ctj'J'OAJER SERN71(jF e C'oniraet 1.0 PERIOD OF PERFORMANCE DUI-111111 the Contract period q)ccified on the hitergyal)h Mappirig rend GIS Solutions (hci-cM;i11c,,r rct'erred to as "Inter,uraph") QUotc/Contract, the Clistorner authorizes Intergnq)h to provide maintenance service forallitemslisted Oil the QL1OtC/C,0Jltl-act. Such Services Will be PfOVOCCI in accordance with the Scope of Work as qxcified in Scction 3.0, or I C al)p1leable, Tier additional separately executed Scope of Work. Approximately sixty (60) days prior to the Contract expiration date, -Intcral-aph will submit to the CUStOrnCr a QL1OtC that inCILICICS pricing 117r the i.pcon-ung twelve (12) month period. The Customer must provide fiitergl-�iph with written notice Of intent to either teriniriate coverage or agree to the rates and turn -is of the Quote by pi-o��idl'rigasigned ContT-actOl-PLII-(,I'),.ISCOrClel-. IrCUStOlnCr falls to provide a timely NVI-litten notice of intent, Intergraph will, at its option, either assume the off'or has been accepted by tire, Custorner, or terminate coverage. If Intergraph assumes the Customer has accepted the offer, the Customer is liable for charges Incurred from the new Contract start date until such time as the Customer notifies fritergraph of its intent to terminate the Contract. 2.0 CHANGESANI)TERMINATION 2.1 Clianues 0 This Contract can be changed or modified in one of the following Ways: (a) IDLUilh.-I the Contract period, Intergr, I)h provides a thi n _, I irty (30) clay vTitten notice of their 111tclit to remove any iiicllvldual soRware product(s) fi-oin cover -age under this Contract. (b) Customer rmy remove software product(s) liorn rMititcnarice coverage at Contract renewal. Maintcriance may not be terminated for individual software licenses that have been installed multiple times at one site or for software licenses that. are being used interdependently frorn one site. (c) Atiyotliereliangesoi-niodificatioiisiiit.istbebYIIILItLllI , ag orceincrit. 2.2 Ternihiation This Contract shall contlilue in full force beyond the stated 'I termination is accorrip I term tuAl fished in one of' the following ways: (a) Customer or Intergraph provides a Nv-rittert notice of interit to tern-iiiiate. This Contract shall ter-millate fl'u'l-ty (30) (lays after the receipt oftl ic notice. (b) A new C oiaract between Customer and Intergraph is sigilcd into effect for similar service. (c) If either party petitions for reorgaiiization under the Bantu-uptcy Act or is adjudicated as bankrupt, or a receiver is appointed for either party's business, or the Customer falls to pay Inter -rap[ any amotirit when clue hereunder. 3.0 ElUERGRAY'll SCOPE OF W01M Soffivare Support 3.1 Premium Service Software support will be provided to the Customer dunin11�cy tlic hours of 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friclay, excluding Intel -graph -observed holidays. Software support will 111CILIcle and be limited to the following for all software prodLlCtS listed oil the Quote/Coritract: (a) Unlimited support via I lell) Desk (standard business hours) Or Wet). (b) Twenty-fotir-.home--per-day/seveii-clays-leer-Nveek access to problem Knowledge Base, an on-line self-help tool. (c) The ability to perform Web queries, SUbIllit Updates, and obtain status of service requests 24 hours per clay, 7 days, per week. (d) Soft-warc upgrades. Support services ces are limited to speci tic products, as shown on the QL.10(c/C.oi:iti-actCLijictioiilllg on the appropriate Intcl-gral)h supported operating systeRl. Intergraph will provide upgrades, when made available by Intergraph, for which Preiriluin Service has been purchased. Uponacle(s) refers to subsequetit releases to the software L, l)rOdUCtS covered Under the Contract. 1