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UNDER TINS CONTRACT AS OI{TIII:i'. DATE OF, ANY SUCH WARRANTY CLAIM. 8.0 CONTRACT ADDITIONS In the event Customer purchases additional software during the tern of this Contract, Intergraph will notify the Customer by subnnitting, in writing, a Quote to this Contract reflecting the additional items, efiective datc(s) of service, and charges for those items under the Terms and Conditions of this Contract. Unless Intergraph receives written notification declining service from Customer within thirty (30) days of the date of the Quote as described above, support services and the appropriate rnontbly charges will begLi on the effective date as shown on the Contract Quote. Customer shall purchase maintenance coverage on all software license additions to a site obtained via intra- company transfer of the software license. Contract additions by intra-company software license transfer shall be in accordance with the current Software Transfer Policy. Maintenance cannot be declined for individual software licenses that have been installed multiple times at one site or for software licenses, which are being used interdependently from one site. 9.0 C14ARGLAS Contracts totaling $12,000 or less on.an_annual basis: Annual charges are due and payable in frill on the first day of the Contract. The Contract shall begun on the first day of the month. A full month's maintenance charge will be invoiced for any partial month's utilization. Services on products added to this Contract for any period of time less than one (1) year shall be due and payable in full on the date that the product is added to the Contract. Payments that are not received thirty (30) days fi-om date of invoice are subject to interest accrued at one and one-half percent (1 %z%) per month or the maxirnurn allowed by law. Contracts totaling in excess of512,000 on an arinual basis: Monthly charges, the first of which is due and payable on the first day of the month in which the Contract begins, shall be invoiced in arrears. A full month's maintenance charge will be invoiced for any partial month's utilization. Each subsequent monthly payment will be due on the first day of each month. Payments tliat are not received thirty (30) days fi-om date of invoice are subject to interest accrued at one and one-half percent (1 '/z%) per month or the maximum allowed by law. Maintenance services are non -discountable, 10.0 TAXES All maintenance charges are exclusive of, and Customer shall be liable for, and shall indemnify and hold Intergraph harmless from and against, any and all United States and/or any other country's federal, state, municipal, or other governmental, withholding, excise, sales, use, value added or other taxes, tariffs, custom duties and importing fees ("'faxes"). Taxes shall expressly exclude any United States (i) federal, (ii) state, (iii) municipal, (iv) or other governmental income taxes, franchise taxes, business license fees and other like taxes measured by Intergraph's income, capital and/or assets. The total invoice amount for maintenance charges is subject to increase by the amount of any Taxes which Intergraph is required to withhold, collect, or pay so that Intergraph receives the frill amount of the maintenance charges. Any certificate to exempt this Agreement from tax liability or other documentary evidence of statutory exemption shall be obtained by Customer at Customer's expense. 11.0 NOTICES All written notices required by either party under this Contract shall be deenned to have been given on the date such notice is mailed to the other party. 12.0 EXCLUDED SERVICES Services provided by Intergraph that are outside the scope of and/or specifically excluded fiom this Contract will be invoiced at then prevailing per -call rates (portal to portal). Support services are limited to specific products as shown on the Quote/Contract, functioning on the appropriate Intergnaph supported operating system. Software support for the following are outside the scope of this Contract and may be available under separate Contract at an additional charge: (a) System installation (hardware/softwar c platforms) (b) Network configuration support for third party products not sold to the Customer by Intergraph (c) System -level tuning and optimization (d) Programming development (c) Customi7ation Software Support provided by Intergraph under this Contract shall not include support calls that are necessary due to 3