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supervisor without undue delay, but in no case, beyond a period of <br /> fifteen (15) working days after the occurrence of the alleged <br /> incident giving rise to the grievance, or when the grievant knew or <br /> should have reasonably become aware of the facts giving rise to the <br /> grievance. <br /> B. Every effort shall be made to find an acceptable <br /> solution to the grievance through this informal means at the most <br /> immediate level of supervision. <br /> C. In order that this informal procedure may be <br /> responsive, both parties involved shall expedite this process. If, <br /> within fifteen (15) working days, a mutually acceptable solution <br /> has not been reached at the informal level, the employee and/or the <br /> employee's designated representative shall then set forth the <br /> grievance in writing, indicate the nature of the action desired, <br /> sign it, and submit it in duplicate to the employee's department <br /> head. At this point, the grievance review process becomes formal. <br /> Should the grievant fail to file a written grievance, and in the <br /> manner specified above, within fifteen (15) working days after <br /> first discussing the grievance with the employee's immediate <br /> supervisor, the grievance shall be barred and waived. <br /> D. Any resolution of the grievance at the informal stage <br /> by any person other than a mid-level manager or above shall not <br /> become precedence or be used to establish past practice regarding <br /> implementation, interpretation, or application of this Agreement. <br /> Section 4 . Formal Process. <br /> A. Second Step. The department head, or his or her <br /> designated representative, shall meet with the employee and/or the <br /> employee's designated representative within fifteen (15) working <br /> days after the grievance has been submitted to the department head. <br /> The department head, or his or her designated representative, shall <br /> review the grievance and may affirm, reverse or modify the <br /> disposition made at the First Step and shall deliver his or her <br /> answer to the employee and/or the employee's designated <br /> representative within ten (10) working days after said meeting. <br /> B. Third Step. If the grievance is not satisfactorily <br /> resolved at the Second Step, the employee and/or the employee's <br /> representative may submit the grievance in writing to the City <br /> Manager, or his or her designated representative, within thirty <br /> (30) days of being informed of the disposition made at the Second <br /> Step. Failure of the grievant and/or his designated representative <br /> to take this action will constitute a waiver and bar to the <br /> grievance, and the grievance will be considered settled on the <br /> basis of the disposition made at the Second step. <br /> The City Manager, or his or her designated <br /> representative, shall meet with the employee and/or the employee's <br /> 6 <br />