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City is not obligating itself to provide this benefit during the <br /> term of this memorandum or implying that such a benefit will be <br /> provided in the future. <br /> (2) The City agrees to have the SEIU representative and the <br /> City's safety coordinator explore the feasibility of using the <br /> surplus rain boots from Fire department for the use of Crossing <br /> Guards. <br /> (3) The City agrees to explore feasibility of providing <br /> information to part-time employees regarding the number of hours <br /> worked per pay period. <br /> ARTICLE VIII - GRIEVANCE REVIEW PROCEDURE <br /> Section 1. Nothing in this grievance procedure shall be <br /> deemed to confer any vested rights or rights greater than those <br /> provided in the Charter or ordinances of the City of Santa Ana to <br /> employees in this representation unit. <br /> Section 2 . Definition of a Grievance. A grievance shall be <br /> defined as a timely complaint by an employee or group of employees <br /> or the Union concerning the interpretation or application of <br /> specific provisions of this Agreement, and/or the City's personnel <br /> and/or departmental rules applicable to unit employees. <br /> No employee shall suffer. any reprisal because of filing or <br /> processing of a grievance or participation in the Grievance Review <br /> Procedure. <br /> Section 3 . Informal Process - First Step. <br /> A. An employee and/or his or her designated <br /> representative must first attempt to resolve the grievance on an <br /> informal basis through discussion with his or her immediate <br /> supervisor without undue delay, but in no case, beyond a period of <br /> fifteen (15) working days after the occurrence of the alleged <br /> incident giving rise to the grievance, or when the grievant knew or <br /> should have reasonably become aware of the facts giving rise to the <br /> grievance. <br /> B. Every effort shall be made to find an acceptable <br /> solution to the grievance through this informal means at the most <br /> immediate level of supervision. <br /> C. In order that this informal procedure may be <br /> responsive, both parties involved shall expedite this process. If, <br /> within fifteen (15) working days, a mutually acceptable solution <br /> has not been reached at the informal level, the employee and/or the <br /> employee's designated representative shall then set forth the <br /> 6 <br />