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ARTICLE 6. UNIFORM MAINTENANCE <br /> All employees covered by this agreement who are required by the City to wear a uniform <br /> while on duty shall be provided the number of sets of clean uniforms as specified by the <br /> department head at no cost to the employees. <br /> ARTICLE 7. GRIEVANCE REVIEW PROCEDURE <br /> Section 1. Nothing in this grievance procedure shall be deemed to confer any vested <br /> rights or rights greater than those provided in the Charter or ordinances of the City of Santa <br /> Ana to employees in this representation unit. <br /> Section 2. Definition of a Grievance. A grievance shall be defined as a timely <br /> complaint by an employee or group of employees or the Union concerning the interpretation or <br /> application of specific provisions of this Agreement, and/or the City's personnel and/or <br /> departmental rules applicable to unit employees. <br /> No employee shall suffer any reprisal because of filing or processing of a grievance or <br /> participation in the Grievance Review Procedure. <br /> Section 3. Informal Process = First Step, <br /> A. An employee and/or his or her designated representative must first attempt to <br /> resolve the grievance on an informal basis through discussion with his or her immediate <br /> supervisor without undue delay, but in no case, beyond a period of fifteen (15) working days <br /> after the occurrence of the alleged incident giving rise to the grievance, or when the <br /> grievant knew or should have reasonably become aware of the facts giving rise to the <br /> grievance. <br /> B. Every effort shall be made to find an acceptable solution to the grievance <br /> through this informal means at the most immediate level of supervision. <br /> C. In order that this informal procedure may be responsive, both parties involved <br /> shall expedite this process. If, within fifteen (15) working days, a mutually acceptable <br /> solution has not been reached at the informal level, the employee and/or the employee's <br /> designated representative shall then set forth the grievance in writing, indicate the nature <br /> of the action desired, sign it, and submit it in duplicate to the employee's department head. <br /> At this point, the grievance review process becomes formal. Should the grievant fail to file <br /> a written grievance, and in the manner specified above, within fifteen (15) working days after <br /> first discussing the grievance with the employee's immediate supervisor, the grievance shall <br /> be barred and waived. <br /> D. Any resolution of the grievance at the informal stage by any person other than a <br /> mid-level manager or above shall not become precedence or be used to establish past practice <br /> regarding implementation, interpretation, or application of this Agreement. <br /> Section 4. Formal Process, <br /> A. Second Step. The department head or his or her designated representative shall <br /> meet with the employee and/or the employee's designated representative within fifteen (15) <br /> working days after the grievance has been submitted to the department head. The department <br /> head, or his or her designated representative, shall review the grievance and may affirm, <br /> reverse or modify the disposition made at the First Step and shall deliver his or her answer <br /> 4 <br />