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Licensor shall also provide Customer a separate telephone number that will be specifically allocated for customers to address service issues. Service Tel. No. (858) 271-9198 Ext. 3 The Licensor may, from time -to -time, make changes to its notification procedures, forms or numbers. Licensor shall immediately notify Customer, in writing, of any such changes. Support by Customer Customer agrees to provide Licensor with data, as requested, and with sufficient support and test time on Customer's computer system to duplicate the problem, verify that the problem is with Licensor's Software Products, and verify that the problem has been corrected. Customer shall provide such system administration services on Customer's system and network as may be required to keep the system and network upgraded and in acceptable operating condition. System administration services are not provided by Licensor under this Agreement. Corrections and support efforts for network upgrades and new equipment or defects and difficulties due to system administration issues shall be billed at the Contractor's standard charges for labor, material and per diem. Software Improvements and Upgrades During the term of this Agreement, Licensor shall supply Customer with any improvements or upgrades to those functions or features of the Software Products which were described in the Functional Specification Document and supplied under the applicable contract and which are not priced separately. Installation of Corrections, Improvements or Upgrades Licensor shall provide changes to the Software Products including without limitation; updates, upgrades, releases, patches, corrections or improvements by telephone modem. Customer shall provide installation, distribution, support or access as may be reasonably required to successfully install the changes. Designated Customer Contacts Customer shall designate a specific individual(s) as authorized and responsible for meeting Customer's obligations under this Agreement and to initiate or approve requests to or from the Licensor in connection with the requirements herein. Customer Modifications Customer shall inform Licensor in writing of any modifications made by Customer to the Sotware Products or interfaces to the Software Products. Modifications to the Software Products may void this Agreement and/or the Software License Agreement, Refer to the Software License Agreement for limitations as to Customer rights and use. Licensor shall not be responsible, under this Agreement, for maintaining Customer modified portions of the Software Products or interfaces or for maintaining portions of the Software Products affected by Customer modified portions of the Software Products or interfaces. Corrections for difficulties or defects traceable to Customer's errors or software changes shall be billed at Licensor's standard time and material charges. Telecommunications Customer shall install and maintain for the duration of this Agreement, a modem and associated dial -up telephone line. Customer shall pay for installation, maintenance and use of such equipment and associated telephone line use charges. Licensor, at its option, shall use this modem and telephone line in connection with maintenance and error correction. Customer is entitled to require that modem access by Licensor shall be subject to prior approval by Customer in each instance. Term The term of this Agreement shall commence upon conclusion of the warranty period under the Software License Agreement, and shall continue for a period of one year, after which it may be terminated by either party on sixty (60) days prior written notice. If no notice is given, the Agreement will be automatically renewed for one-year intervals, subject to sixty (60) days notice of cancellation. In order to provide for timely, uninterrupted service to Customer by Licensor, the Agreement shall include those services rendered from June 1, 2002 to the termination date, May 31, 2003. Travel Expenses Customer shall reimburse Licensor for any out-of- pocket expenses as may be necessary in connection with the duties performed under this Agreement by Licensor, including travel to and from Customer's site, lodging, meals, telephone and shipping, Adjustments to Terms and Conditions At any time after the expiration of the initial one-year term, Licensor may change its software maintenance fees, terms and conditions upon 90 days' written notice to Customer, Title to Software Systems and Confidentiality Any changes, additions, and enhancements in the form of new or partial programs or documentation as may be provided under this Agreement shall become and remain proprietary to Licensor. The restrictions, limited use, and confidentiality requirements under the original contract or the Software License Agreement shall include any such additional programming and documentation provided under this Agreement.