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City of Santa Ana I Translation and Interpretation Services i RFP No. 24-022A <br />Table of Contents <br />Statement of Qualifications <br />a. Cover Letter........................................................................................................................1 <br />b. Services Provided................................................................................................................2 <br />c. Agreement Statement.........................................................................................................2 <br />d. Firm and Team Experience..................................................................................................2 <br />i. IFirm Description..................................................................................................................2 <br />ii. Organization Address.........................................................................................................3 <br />iii. Management.....................................................................................................................3 <br />iv. Linguist Certifications........................................................................................................4 <br />e. Proposed Work Plan...........................................................................................................5 <br />i. Anticipated Approach......................................................................................................5 <br />ZMeeting Demand................................................................................................5 <br />:Z Monitoring..........................................................................................................5 <br />ii. Response Times...............................................................................................................6 <br />iii. Schedule & Availability....................................................................................................6 <br />Z Ensuring On -Time Interpreter Arrival................................................................. 7 <br />iv. Local Interpreters.............................................................................................................7 <br />:Z Language List.......................................................................................................8 <br />v. Special Concerns and Suggestions...................................................................................9 <br />vi. Deliverables and Implementation Plan............................................................................9 <br />:) Timeline..............................................................................................................9 <br />Z Description of Services........................................................................................ 9 <br />• Simultaneous and Conference Interpretation.......................................9 <br />• Video Remote Interpretation ..............................................................10 <br />• Telephone Interpretation....................................................................11 <br />• Translation Services.............................................................................13 <br />• Data Protection and Privacy................................................................17 <br />• Redacted Interpreter Resumes............................................................18 <br />Minterpretation translation iotransportation sign language <br />8943 Calliandra Rd, San Diego, CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 <br />