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City of Santa Ana I Translation and Interpretation Services I RFP No. 24-022A <br />open ERP platform, our integrated EDI billing interface, and team members who are specifically recruited <br />and dedicated to each contract. Because of these strategies, our contracts do not infringe upon one <br />another; rather, our scalability is such that we are able to manage the incoming flow of business and <br />allocate all projects to respective staff members without compromising our current workforce capacity. <br />Currently, we operate at approximately 65% work capacity, and even with the fully exercised business of <br />the City of Santa Ana, we would still have 10% capacity without increasing our workforce. <br />Ensuring On -Time Interpreter Arrival <br />With IU Connect Pro, we ensure all of our <br />interpreting assignments run smoothly and <br />seamlessly by tracking our interpreter travel <br />and arrival times — in real time. Tracking: IU <br />Connect Pro allows the requestor to track their <br />interpreter up to an hour before an event. The <br />screenshot at right demonstrates our <br />interpreter tracking capabilities. <br />Through our high level of accessibility, <br />advanced and reliable services, and our ability <br />to provide uninterrupted continuity of service, <br />Interpreters Unlimited, Inc. has built a solid <br />industry reputation, known for bringing <br />consistent value to our customers. Due to an <br />increasingly diverse population, IU <br />acknowledges the importance of meeting <br />demand to best meet client needs. To do this, <br />we must first recognize and identify emerging <br />languages within a specific region. We <br />consider population trends within a region <br />when determining language needs, as well as <br />take steps leverage our proprietary software <br />via broad data capture for an area. After <br />establishing which languages are being <br />requested, we take the necessary steps to <br />make sure we meet the needs of the client, <br />and ultimately, the Limited English-speaking <br />individual. <br />a me ete <br />FUN Kr 0c; <br />oq' Camp Pilem- <br />,Yndeton <br />NoRh <br />v <br />EnMR3; <br />�.. <br />fngllsh <br />Slanah iron ur-page G <br />:h <br />r.rK awaw� <br />s1.m <br />Eh1hng Owow Name <br />',71 Carehad v Ilar} Df. Cai shad PA WOM USA <br />C wwrr Addrims <br />r,, " r n rr <br />oRlaarr Nees <br />Evens Slan Tme <br />rs <br />20xq 4wy Lneveand <br />Nava Fpce,C <br />'lvievicemn <br />M.. Dili <br />1s: ord do <br />gall <br />PY <br />N", <br />Ctv�] Goopk-Ygd�G O3eQ94to� <br />interpretation (0 transl¢lion `transportation fsign language <br />8943 Calliandra Pd, San Diego. CA 92126 / Phone 800.726.9891 / Fax 800 726-9822 <br />Page 7 of 33 <br />