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Table of Contents <br />Section 1— <br />Executive Summary............................................................................................ 1 <br />Section 2 — <br />Company Background........................................................................................ <br />2 <br />IKConsulting, <br />LLC.........................................................................................................2 <br />GrayQuarter, <br />Inc.............................................................................................................2 <br />The <br />IKC and Gray Quarter Teams....................................................................................3 <br />Section 3 — <br />Company Qualifications...................................................................................... <br />3 <br />Section4 — <br />References......................................................................................................... <br />6 <br />Section 5 — <br />Implementation Approach and Work Plan............................................................10 <br />a) <br />Project Organization Chart......................................................................................10 <br />b) <br />Project Management Methodology/Approach............................................................12 <br />ProjectManagement.................................................................................................12 <br />ChangeManagement................................................................................................13 <br />RiskManagement.....................................................................................................13 <br />Issues Management..................................................................................................14 <br />Communications Management..................................................................................14 <br />c) Recommended Work Plan.........................................................................................16 <br />d) Deliverables and Documentation...............................................................................17 <br />e) Roles and Responsibilities of City Staff......................................................................19 <br />f) Data Conversion and Migration Approach................................................................20 <br />g) Data Cleansing and Mapping....................................................................................20 <br />h) Training Plan...........................................................................................................20 <br />i) Testing Approach......................................................................................................22 <br />Section 6 — Ongoing Maintenance and Support (Optional)......................................................23 <br />a) Ongoing Managed Support Services..........................................................................23 <br />b) Upgrades, Patches and Other Maintenance...............................................................23 <br />c) Change Management (Post Go-live)..........................................................................24 <br />Section 7 — Pricing (Price Sheet Made Available as a Separate Document).................................24 <br />Section 8 — Proactive Rental Enforcement Program (PREP) Billing (Optional)...........................24 <br />Section 9 — Sample Documents............................................................................................24 <br />RFP Appendix A — Requirements.........................................................................................24 <br />RFPAppendix C — Price Sheet............................................................................................25 <br />