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Section 5 — Implementation Approach and Work Plan <br />a) Project Organization Chart <br />IKC is comprised of two executive managing partners, who function as main project oversight and/or <br />project management, depending on the project complexity. There are nine additional staff dedicated to <br />Accela projects, which comprise the support structure, handing of daily business process analysis, <br />configuration, reports and training for various projects, as assigned. There are two additional staff which <br />perform daily administrative and support duties for the office. <br />lK Consuiting, LLC <br />Organizational Chart <br />Mluy Kern <br />Managing partner <br />CunNe Ingram <br />Managmq partner <br />I <br />Shomo Clshrocn Rvina Schmid Clin! Mills <br />Senior Reports Senior bnplemvnsallon Senior Implvmvnlasion <br />Spedallat Speuallee Specialist <br />Amber Anderson Kris Ingram r[ffany Kem Janene Non Lynn Larson <br />Configuration Support Conllqura[lon Supper! Con iqurativn Support Conflauratlan Support Confi9uralim Supper[ <br />Missy Kersey <br />Conllqurslion Support <br />Specialist <br />Spvclalh! Specialist Specialist Speclallm <br />Specialist <br />Key lead staff, identified for the Santa Ana project, are identified below along with some resume highlights <br />important for this project. Full resumes can be found in Appendix E. <br />Connie Ingram, Managing Partner — Project Manager <br />Connie Ingram brings a wealth of experience from her extensive background working in and with various <br />city, county and state departments. She has held key supervisory roles in software development, business <br />systems analysis, process mapping, and management. As a Certified Trainer and Accela Certified Partner, <br />Connie holds a B.S. in Business Administration, a certification in public policy and management from the <br />University of Arizona's Eller College, and certification in Process Mapping. Her deep expertise in these <br />areas ensures her clients benefit from optimal process implementation and highly competent administrators <br />and end -users. <br />Throughout her Civic Platform career, Connie has been the Lead/Project Manager for six agencies, Lead <br />Conversion Resource for fourteen agencies, and a Configuration and Scripting resource for thirteen <br />agencies in their migration to Accela's Civic Platform. Connie has also worked with numerous other <br />agencies to deliver enhancement services for existing Civic Platform customers. <br />As a Co -Founder of IK Consulting, Connie has been deeply involved with Accela software since 1994. Her <br />proficiency encompasses all aspects of system development including: <br />• Business Process Analysis • Scripting <br />• Data Conversions • System Configuration <br />• Electronic Document Review • Training <br />• Project Management • Accela Apps <br />• AdHoc Report Development • Accela Citizen Access <br />• Accela GIS • Accela Mobile Office <br />Page110 <br />