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• AdHoc Report Development • Accela Apps <br />• Accela Citizen Access • Accela Mobile Office <br />Sherrie Dishroon, Senior Reports Specialist — Lead Report Writer <br />Sherrie Dishroon brings over 37 years of experience as an information systems professional and more than <br />44 years in the building industry. She is highly detail -oriented and possesses effective management and <br />communication skills that contribute to overall project success. Sherrie excels in both team settings and <br />independent work, demonstrating a versatile ability to collaborate effectively with others. <br />Sherrie has been the lead Report Writing contributor for 19 full agency implementations to the Civic <br />Platform, as well as numerous other agencies where the focus is on enhancement projects to optimize their <br />existing Civic Platform systems. <br />Sherrie has been an integral part of the IKC Team since 2010. While her technical expertise in Land <br />Development Information Technologies is extensive, Sherrie's primary role at IKC is focused around <br />Crystal Report Writing and SSRS Report Writing, areas in which she demonstrates exceptional skill and <br />proficiency. <br />b) Project Management Methodology/Approach <br />Project Management — IKC's Project Manager will lead the project team to ensure all tasks are progressing <br />according to schedule. The Project Manager is empowered to make decisions on behalf of IKC to best suit <br />the needs of the implementation. The Project Manager will work closely with the remainder of the project <br />team and the following activities: <br />• Development and Management of a Project Plan <br />• Project Document Management <br />• Issue Log Management and Escalation <br />• Status Reporting <br />• Change Order Management <br />• Resource Management <br />• Executive Project Oversight and Quality Assurance <br />The Project Manager will utilize Accela's Civic Applications (Civic Apps) and the below methodology/ <br />approach in the City of Santa Ana's implementation: <br />Initiate <br />Core team members are finalized, project contracts and the details of the Statement Of Work are <br />finalized, project scope and objectives are reviewed with the full project team, and the project plan <br />is finalized. This step also includes the project kick-off and initial Core Team training. <br />Analysis <br />IKC works closely with the City of Santa Ana's staff to reviews any existing agency documentation <br />and the Civic Apps to determine any GAPs to be addressed. During this step IKC will hold both <br />in -person and web -based workshops with key staff to actively update Civic Applications while also <br />documenting more complex update needs related to data conversion, interfaces, reports, and event <br />scripts. <br />Configure/Update/Build <br />During this step all item identified during the Analyze phase will be addressed. This includes items <br />related to configuration, interfaces, reports, scripts and any other needs that address the Cities <br />needs/requirements to facilitate the most successful implementation possible. <br />Page112 <br />