Item 13 - Approve Agreements with Carahsoft Technology Corp. and IK Consulting, LLC

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c) Change Management (Post Go -live) Change management post go -live differs from before go -live in that the focus before is on managing the overall scope of the project to ensure it stays within budget, within project time frame and within desired outcomes for the full project. After go -live the focus shifts priorities to be more overall effectiveness of the full system, sustainability thru system standards and ongoing documentation of the path and decisions made along the systems lifetime. Post go -live should still have documentation related to what the requested/desired change is, why it is deemed necessary and the impact on business processes and budget (just like pre go -live). IKC will support the City of Santa Ana in these efforts either by following any documentation processes the city has in place, or by assisting the city in setting up a procedure for creating one. Section 7 — Pricing (Price Sheet Made Available as a Separate Document) Per the RFP requirements, a separate Microsoft Spreadsheet, Santa Ana - Price Sheet_IKC.xlsx has been completed and uploaded separately with this response. Section 8 — Proactive Rental Enforcement Program (PREP) Billing (Optional) See Appendix D for details on the PREP Billing Response Section 9 — Sample Documents Sample documents have been added as Exhibits and include: Exhibit 1 — Change Order Document Exhibit 2 — Design Document Exhibit 3 — Test Script Examples RFP Appendix A — Requirements See Appendix A in this response for all required attachments, including: Attachment A: Proposer's Certification and Proposal Item Pricing Attachment B: References Attachment C: Proposer's Statement Attachment D: Non -Collusion Affidavit Attachment E: Non -Lobbying Certification Attachment F: Non -Discrimination Certification Attachment G: SAM.gov UEI Verification Attachment H: Certificate Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion Page 124