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0 <br />Constance C. Ingram <br />IK Consulting, LLC <br />r PO Box 17661 Tucson AZ 85731 <br />(520) 891-5319 (520) 721-8634 fax <br />connie.ingram@ikcpartners.com <br />Professional Experience: <br />IK Consulting, LLC — May 2002 to Present <br />Co -Own and operate a systems development consulting business. Work with various jurisdictions within the United States to <br />develop, maintain and enhance Permits Plus and Accela Civic Platform Land Development and Licensing systems. Provide <br />business systems analysis, and process mapping, prior to automation to ensure the most effective process implementation for each <br />jurisdiction. Provide comprehensive training sessions on the maintenance, administration and use of these automated systems. <br />Pima County Department of Transportation — August 2001 to October 2006 <br />Supervised and managed multiple software developers and business systems analysts within the Department of Transportation. <br />Coordinated with division managers and department heads to facilitate integration of systems between divisions and departments <br />within the County. Lead the departments Process Mapping and Process Management efforts. <br />Pima County Development Services Department — August 1985 to August 2001 <br />Various increasingly responsible positions, ranging from Customer Service Representative to Application Software Support to <br />EDP Project Supervisor. Responsibilities included assisting customers with permitting needs, training employees on various <br />computer programs, development of three (3) permitting system programs over the duration of employment; including <br />development and migration of each system (Parcel Management System, Permits DOS and Permits Plus). Supervised various <br />customer service and IT systems personnel. <br />Instructor/Teaching Experience: <br />Pima Community College - June 2010 to August 2012 <br />Adjunct Faculty Instructor certified to teach in the areas of Computer Information Systems, Computer Software Applications and <br />Business. <br />I.K. Consulting, LLC — May 2002 to present <br />Provide comprehensive classroom training on Accela Civic Platform Administration, Accela Civic Platform End User and Accela <br />Ad -Hoc Reports Development as well as multiple web based training classes on the Civic Platform software functionality. <br />Pima County — Adjunct Faculty, Team Leader — March 2002 to October 2006 <br />Coordinated efforts between multiple departments to develop an Adjunct Faculty for Pima County Public Works departments. <br />Responsibilities included the development, and teaching, of employee development classes including: Customer Service, Train <br />the Trainer, Ethics & Conflict of Interest, Team Dynamics, Team Building, Quality Process Improvement and Process Mapping. <br />Pima County Development Services Department — 1985 to August 2001 <br />Provided one-on-one as well as class room training for department personnel on Networking, Email, Word Processing, Permits <br />DOS and Permits Plus software. <br />Education <br />Santa Rita High School — Graduated 1983 NHS <br />Pima Community College — 18 Credits Earned <br />University of Arizona — 12 Credits Earned <br />University of Phoenix — BSBA 1991 with Program GPA of 3.51 <br />Certificates and Awards: <br />• Certified Trainer Certificate — AchieveGlobal, March 2002 <br />• Superior Service Team Award For Adjunct Faculty — American Society for Public Administration, May 2003 <br />• Certificate in Public Policy & Management — University of Arizona Eller College of Management, December 2004 <br />• Mastery of Process Mapping — Business Enterprise Mapping, April 2005 <br />• Accela Bronze Certified Implementation Professional — April 2016 <br />• Accela Asset Management Professional — September 2017 <br />• Accela EMSE Scripting Level 1 — February 2021 <br />• Accela EMSE Scripting Level 2 — March 2021 45 <br />• Accela EMSE Scripting Level 3 — April 2021 <br />