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MELISSA O. KERN
<br />IK Consulting, LLC • PO Box 17661 • Tucson, AZ 85731 • (520) 891-5376 • missy.kern@ikcpartners.com
<br />Summary Of Qualifications
<br />• Over 25 years experience as an Information Systems professional.
<br />• Over 35 years experience working in the Building Industry.
<br />• Certified Novell NetWare Administrator, Certified Software Manager and Accela Certified Partner.
<br />• Proven effective management skills with involvement in departmental management decisions.
<br />• Exceptional focus and follow-through abilities. Innovative thinker, creative, and resourceful.
<br />• Strong troubleshooting and problem -solving skills.
<br />• Detail -oriented, multi -tacker with strong organizational skills.
<br />• Outstanding dedication to customer service and client relations.
<br />Professional Experience
<br />IK CONSULTING, LLC, Tucson Arizona
<br />Managing Partner May 2002 to Present
<br />• Partner in consulting firm that provides business process analysis, configuration (including items such as
<br />workflow, inspections, form design, event, scripts, user defined data, fees, etc.), data conversion, reports,
<br />testing and training for various software systems, including the Accela Civic Platform.
<br />• Manage migration and conversion of data from Accela legacy platforms to the Civic Platform, as well as
<br />many legacy mainframe and other databases. Data review and cleanup of existing systems prior to
<br />migration to ensure data integrity and usability.
<br />• Design and develop custom reports for documents, memos, letters, permits, workload, statistical/monthly
<br />counts, financial, and workflow data using Access, SSRS and/or Crystal Reports.
<br />• Work closely with other vendors to integrate additional solutions with the Accela Civic Platform, such
<br />as IVR, GIS, Mobile and Financial systems.
<br />• Training courses offered for the Accela Civic Platform in the following areas: User/Utilization,
<br />Administration, Core Team, Database Schema and Reports, Accela Mobile Office, Accela Citizen Access
<br />Administrator and Customer Service.
<br />CrrY OF PEORIA, Peoria, Arizona
<br />Contract Management Analysis February 2003 to December 2009
<br />and
<br />SYSTEMS TECHNOLOGY GROUP, INC., Phoenix, Arizona
<br />Contract Staff for City of Peoria Information Technology January 2010 to December 2010
<br />• Responsible for the Engineering Department Permits Plus record types, documents, and necessary
<br />programming for new processes as well as maintenance of existing process types for fee increases and/or
<br />new fee processing.
<br />• Creation of all reports and forms necessary for daily business, management of workload, and financial
<br />comparisons.
<br />• Key staff responsible for the analysis, configuration, process mapping and testing of the new processes
<br />created in Accela for the Engineering Department.
<br />• Instrumental in the mapping process for migration from legacy platform to Accela for the Engineering
<br />Department, and assistance with three (3) other departments at critical times.
<br />• Creation of over 100 custom reports, letters, documents, and permits for utilization by staff and
<br />management utilizing Crystal Reports for multiple departments in the City.
<br />• Provide assistance with the scripting and testing, as necessary.
<br />• Creation of custom user documentation for training purposes. Conducted User/Utilization training.
<br />• Provide custom documentation and training for key staff for Reporting, Queries, and other features.
<br />MA
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