Item 14 - Furniture for Main Library Renovation Project

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YAMADA 111iaW ENTERPRISES Proposed Work Plan Yamada Enterprises regularly works as part of a project team on many of our projects. We work closely with end users, purchasing departments, contractors, electricians, architects, designers, project managers, City inspectors, structural engineers, and construction managers. We understand the careful coordination involved between all parties and believe that constant, open communication is imperative to a project's success. While some of Yamada Enterprises employees specialize in certain types of furniture or equipment, all employees have been cross trained in several product fields. This ensures that at any given time, there will be someone available to address your needs and concerns and get back to you with the appropriate information in a reasonable time frame. When a request for quote/RFP comes in, it is distributed to the sales representative best suited to handle that particular request at that time. This can be based on a number of factors including, but not limited to, what product is being requested, familiarity with the particular product or manufacturer and sales personnel availability. The general quote / order / delivery / installation process is as follows: 1. Quote/RFP inquiries can be emailed to Noah Read, where they will be distributed to Sales/Sales Support Staff or handled directly by Noah. a. Customer will be notified as to who will be handling their quote request and be provided with their contact information (phone and email). b. Quote/RFP inquires can also be made by phone with a subsequent follow up email request. 2. Sales/Sales Support Staff will communicate directly with City personnel making the inquiry to make sure complete scope of work is understood. a. Sales will begin working on quote/RFP for materials as well as obtaining project specific freight and installation costs. b. The CAD/Engineering department will be included in the process if floor plans, space planning and/or other design related elements are required for project. c. If a meeting or site visit is requested or necessary, it will be scheduled at this time. 3. Sales will email completed quote/RFP to City personnel making the inquiry. a. Sales will follow up with City personnel in an appropriate amount of time to confirm receipt of quote/RFP, make sure information provided is sufficient and fulfills City personnel's request. Library Interiors 16552 Burke Lane • Huntington Beach, CA • 92647-4538 (714) 843-9882 • (800) 444-4594 • FAX (714) 843-9202