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CITY OF SANTA ANA <br />EXHIBIT I <br />SCOPE OF SERVICES <br />Contractor shall perform services as set forth below and per Exhibit VI Furniture Specifications. <br />1. Contractor shall provide a dedicated local representative. <br />2. Contractor shall review drawing for completeness, accuracy, and proper application of product <br />prior to installation. <br />3. Defective/Damaged Products/Missing Parts: Contractor shall notify City of defective <br />/damaged / missing part products prior to delivery and place such products on re -order. <br />Contractor shall notify City of lead time on re -ordered products. <br />4. Partial Shipments: Partial shipments will not be accepted by the City unless authorized by <br />the City. <br />5. Manufacturer/Factory Delays: Contractor shall notify City of any manufacturer/factory delays. City <br />reserves the right to cancel orders due to manufacturer/factory delays, if it is in the best interest <br />of the City. The City may elect to cancel order and seek equivalent product from another course. <br />The Contractor shall be held liable for price difference and the City may seek damages. <br />6. Missing Parts: At City's request, Contractor shall provide usable and good quality loaner <br />furniture for City's use until missing parts are received and successfully installed to the <br />satisfaction of the City. <br />7. Warehousing: Contractor(s) shall have the capacity to provide storage for office furniture <br />ordered by the City when a project delay occurs. The Contractor(s) must provide <br />warehousing at no cost to the City for a minimum of thirty (30) days. Please provide a monthly <br />fee (to include any associated labor) for storage costs following the 30 days on Attachment J — <br />Furniture Bid Form. <br />8. Any damage to City property incurred by Contractor will be repaired at the Contractor's expense <br />and any repairs will not be accepted unless approved by City. <br />9. Contractor shall pre -inspect furniture for quality, damages and/or completeness or order prior to <br />scheduling delivery. <br />10. Contractor is responsible for the disposal of all packaging materials from products ordered by <br />the City off and on City site. All trash and debris must be removed and disposed each day of <br />installation in an appropriate manner. <br />11. Uncrating at location of delivery will not allowed unless authorized by City. <br />12. Furniture shall be delivered blanket wrapped, unwrapped, assembled, set in place, wiped clean <br />of all fingerprints and function demonstrated to City. <br />13. Contractor shall ensure delivery site is left in a clean and orderly manner after installation is <br />complete. <br />City of Santa Ana RFP 24-080A Page 19 of 42 <br />