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EXHIBIT D <br /> SPECIAL TERMS AND CONDITIONS <br /> AMERICA'S JOB CENTER OF CALIFORNIA AGREEMENT <br /> 1. Notification <br /> All notices required by either party shall be in writing and sent by email, mail, or <br /> personally delivered to the appropriate address. Mailing addresses may be <br /> changed by written notice. <br /> 2. Disputes <br /> A. if Contractor believes that there is a dispute or grievance between Contractor <br /> and the State arising out of or relating to this agreement, Contractor shall first <br /> discuss and attempt to resolve the issue informally with the DOR Contract <br /> Administrator. If the issue cannot be resolved at this level, Contractor shall <br /> follow the following procedures: <br /> B. If the issue cannot be resolved informally with the DOR Contract Administrator, <br /> Contractor shall submit, in writing, a grievance report together with any evidence <br /> to the DOR Contract Administrator's Supervisor. The grievance report must <br /> state the issues in the dispute, the legal authority, or other basis for the <br /> Contractor's position and the remedy sought. Within ten(10) working days of <br /> receipt of the written grievance report from the Contractor, the DOR Supervisor <br /> shall make a determination on the problem, and shall respond in writing to the <br /> Contractor indicating the decision and reasons therefore. Should the Contractor <br /> disagree with the Supervisor's decision, Contractor may appeal to the next level, <br /> following the procedure in "Disputes", paragraph 3, listed below. <br /> C. Contractor must submit a letter of appeal to the Agency Director explaining why <br /> the Supervisor's decision is unacceptable. The letter must include, as an <br /> attachment, copies of the Contractor's original grievance report, evidence <br /> originally submitted, and response from Supervisor. Contractor's letter of <br /> appeal must be submitted within ten (10)working days of the receipt of the <br /> Supervisor's written decision. The Director or designee shall, within twenty(20) <br /> working days of receipt of Contractor's letter of appeal, review the issues raised <br /> and shall render a written decision to the Contractor. The decision of the <br /> Director or designee shall be final. <br /> 3. Right to Terminate <br /> A. The State reserves the right to terminate this agreement subject to 30 days <br /> written notice to the Contractor. Contractor may submit a written request to <br /> terminate this agreement only if the State should substantially fail to perform its <br /> responsibilities as provided herein. <br /> Exhibit D 1 <br />