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ACCENT ON <br /> LANGUAGES <br /> TABLE OF CONTENTS <br /> Volume I -Statement of Qualifications(SOQ) <br /> a. Cover Letter 3 <br /> b. Services Provided 5 <br /> In-person and Video Interpretation Services 6 <br /> Video Remote Interpreting 7 <br /> Professional Audio Equipment for Events and Conferences 8 <br /> Telephonic Interpretation for On-Demand Communication 8 <br /> Average response time 8 <br /> Translation Services 9 <br /> Responsibilities of the Translation Team 10 <br /> Translation Glossary and Style-Guide Management 10 <br /> c.Agreement Statement 11 <br /> d. Firm and Team Experience 11 <br /> Description of the Firm,Address and Account Manager 11 <br /> Key Program Manager Resume:Caroline Lee, CEO, and owner of Accent 13 <br /> Certifications 16 <br /> Linguist Recruitment Checklist(must-haves) 18 <br /> CEO's approval of the linguist and the translation and general involvement 18 <br /> Subcontractor Plan 18 <br /> e. Proposed Work Plan 19 <br /> How to order services and response times 19 <br /> Real-time Turnaround 21 <br /> Minimum requirements for linguists 21 <br /> Implementation Plan 23 <br /> f. References-Attachment B 26 <br /> Cost Proposal(Volume 11)and Certifications(Attachments)(Volume Ill)are enclosed in the next pages. <br /> Table of Contents Volume II-Cost Proposal 29 <br /> Table of Contents Volume III-Certifications(Attachments) 37 <br /> Accent on Languages Response 24-022A 2 <br /> Volume I-SOQ <br />