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L\ ACCENT ON
<br /> LANGUAGES
<br /> Leading Over-the-Phone and Video Conferencing Interpreter Services
<br /> Accent stands as a reliable provider of Over-the-Phone and Video Conferencing Interpreter
<br /> Services, dedicated to supporting the Department of Homeland Security (DHS) United States
<br /> Citizenship & Immigration Services (USCIS) Refugee, Asylum, and International Operations
<br /> (RA10) Directorate. Our telephonic on-demand services operate 24/7, catering to twelve DHS
<br /> field offices in need of linguistic support for Safe Third Country Screening Interviews across 40+
<br /> languages, including Arabic, Burmese, Farsi, French, Georgian, Creole, Hindi, Italian, Mam,
<br /> Mandarin, Pashto, Portuguese, Punjabi, Russian, Spanish, Urdu, Vietnamese, and more.
<br /> Since May 2023, Accent has handled approximately 4,500+ calls, accumulating over 700,000
<br /> minutes of telephonic interpretation. With a monthly average of 100,000 minutes, we have
<br /> emerged as the top vendor for various USCIS Field Offices. This success has empowered our
<br /> interpreters to conduct longer phone calls with multiple interviews, delivering an enhanced
<br /> service experience to individuals and earning praise from asylum officers. The majority of our
<br /> interpreters excel in managing extensive calls, with durations ranging from 2 to 9 hours,
<br /> showcasing their commitment to providing exceptional service, as evidenced by our longest call
<br /> lasting over 9 hours.
<br /> Security Clearance and Capacity
<br /> With a team of 300+ linguists possessing current public trust security clearance and an
<br /> additional pipeline of 400+ linguists in the process, Accent stands ready to meet clients'
<br /> linguistic needs. We are well-versed in clearance processes and requirements and actively
<br /> process new clearances for ongoing contracts. Our security clearance officers and project
<br /> managers ensure seamless collaboration across the West and East coasts.
<br /> Comprehensive Services
<br /> Accent's extensive experience extends to standard translation services, website localization,
<br /> voice-over services, subtitling, captioning, section 508 and ADA compliance remediation,
<br /> American Sign Language, Braille, transcription, and translation services for court purposes.
<br /> In conclusion, Accent on Languages is your dedicated partner for comprehensive linguistic
<br /> services, and we look forward to the opportunity to contribute to the success of the City's
<br /> initiatives.
<br /> Sincerely,
<br /> Carol/he Lee 3/19/2024
<br /> Caroline Lee, CEO and owner, Accent on Languages, Inc. Date
<br /> Accent on Languages Response 24-022A 4
<br /> Volume I-SOQ
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