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ACCENT ON LANGUAGES Key Program Manager Resume: Caroline Lee, CEO, and owner of Accent EDUCATION Master of Translation and Localization Management Bachelor of English Monterey Institute of International Studies, 2007-2009 English/ Mandarin/Taiwanese Wenzao Ursuline University of Languages, 2005-2007 EXPERIENCE CEO, Accent on Languages, 2021-Present • Establish the vision and implement strategic operations for the organization. • Create a safe and diversified environment for employees to grow and thrive; establish a culture of collaboration and integration that continuously enhances client experiences. • Develop procedures to maximize operational efficiencies to provide the highest quality, fastest delivery, and most reasonable budget for all of our clients. • Supervise daily operations and provide support for daily operations at all internal levels. • Collaborate with the team to prepare and present responses to government proposals, RFPs and RFIs. • Provide key operational decisions,financial predictions, and performance analysis. • Continue leadership and stewardship in the community to help serve the greater good. ISI Language Solutions; BIG Language Solutions, 2011-2021; VP of Operations (2021); Director of Production (2016-2021); Production Manager(2014-2016); Project Manager(2011-2013) • Identified,tested, and onboarded Al-based machine translation and QA systems. • Managed development of linguist contractor coordination and ranking platform and onboarded CMS tools to optimize efficiency. • Collaborated with stakeholders and cross-functional teams to plan and implement localization project roadmap. Led teams from ideation through successful execution. • Championed initiatives to increase operational adaptability, efficiency, and agility. • Created data-centered reports and presentations for executives regarding performance,strategy, and outlook. • Partnered with sales, marketing, engineering, and accounting teams to define, prioritize, and create growth opportunities. • Successfully hired, retained, and trained top talent to expand from 15 specialized in-house positions to 50+cross-trained global team members in two years. • Developed quantifiable metrics and KPIs to actively manage performance of operation and sales teams. • Drafted and negotiated responses to RFP's,SOW's, and NDA's. • Supervised and streamlined recruitment, training, and ongoing evaluation of vendors. International Brand Manager, BijouMontre SWISS SA, 2010-2011 • Built international brand equity and encouraged sales development by organizing marketing events in the US, Switzerland, China,Japan, Hong Kong, and Taiwan. • Created localized product descriptions for advertising in English and Chinese. • Advised key stakeholders regarding new products. • Trained distributors and salespeople how to communicate design features to consumers in China,Japan, Hong Kong, and Taiwan. Accent on Languages Response 24-022A 13 Volume I-SOQ