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ACCENT ON <br /> LANGUAGES <br /> • Training and Transition Refinement (Weeks 5-8): <br /> o Refine and conduct training sessions for Language Access Coordinators and Site <br /> Managers. <br /> o Enhance transition discussions with departments, incorporating lessons learned <br /> from the existing contract. <br /> • Continuous Improvement Initiatives (Week 9 Onward): <br /> o Implement improvements based on feedback and identified areas for <br /> enhancement. <br /> o Maintain ongoing evaluation and feedback sessions to ensure sustained service <br /> excellence. <br /> • Regular Collaboration (Throughout Renewal): <br /> o Maintain periodic meetings with the City to address evolving needs and ensure <br /> continuous improvement. <br /> o Leverage existing relationships to streamline communication and optimize <br /> services. <br /> Key Personnel Assignments <br /> • Account Manager: <br /> o Primary point of contact, leveraging existing relationships for smoother <br /> transition. <br /> o Focuses on continuous improvement initiatives and addressing evolving City <br /> needs. <br /> • Project Managers: <br /> • Retain their roles in close collaboration with Language Access Coordinators and <br /> agency and department Managers. <br /> o Emphasize ongoing training and proactive engagement. <br /> Milestones <br /> • After 6 months, Accent recommends holding a mid-term meeting with the City to <br /> discuss progress, achievements, goals, and any other concerns of the City. We also <br /> recommend holding a contract closure meeting to evaluate the contract and provide <br /> improvement actions to the City for future use at its discretion. <br /> Continuous Quality Commitment <br /> • Accent will prepare a Quality Control Plan (QCP) to serve as framework for the entire <br /> contract. This QCP will be reviewed monthly and updated accordingly as new work is <br /> produced and delivered. <br /> Accent on Languages Response 24-022A 24 <br /> Volume I-SOQ <br />