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City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A <br /> Asa <br /> Table of Contents <br /> Statement of Qualifications <br /> a. Cover Letter 1 <br /> b. Services Provided 2 <br /> c. Agreement Statement 2 <br /> d. Firm and Team Experience 2 <br /> i. Firm Description 2 <br /> ii. Organization Address 3 <br /> iii. Management 3 <br /> iv. Linguist Certifications 4 <br /> e. Proposed Work Plan 5 <br /> i. Anticipated Approach 5 <br /> Meeting Demand 5 <br /> • Monitoring 5 <br /> ii. Response Times 6 <br /> iii. Schedule&Availability 6 <br /> • Ensuring On-Time Interpreter Arrival 7 <br /> iv. Local Interpreters 7 <br /> • Language List 8 <br /> v. Special Concerns and Suggestions 9 <br /> vi. Deliverables and Implementation Plan 9 <br /> Timeline 9 <br /> Description of Services 9 <br /> • Simultaneous and Conference Interpretation 9 <br /> • Video Remote Interpretation 10 <br /> • Telephone Interpretation 11 <br /> • Translation Services 13 <br /> • Data Protection and Privacy 17 <br /> • Redacted Interpreter Resumes 18 <br /> !t, interpretation :r:«1,`,sr ;n transportation ill sign language <br /> 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 <br />