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City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A <br /> open ERP platform,our integrated EDI billing interface, and team members who are specifically recruited <br /> and dedicated to each contract. Because of these strategies, our contracts do not infringe upon one <br /> another; rather, our scalability is such that we are able to manage the incoming flow of business and <br /> allocate all projects to respective staff members without compromising our current workforce capacity. <br /> Currently,we operate at approximately 65%work capacity, and even with the fully exercised business of <br /> the City of Santa Ana,we would still have 10%capacity without increasing our workforce. <br /> Ensuring On-Time Interpreter Arrival <br /> With IU Connect Pro, we ensure all of our <br /> interpreting assignments run smoothly and F EQt96Deads <br /> seamlessly by tracking our interpreter travel <br /> and arrival times—in real time. Tracking: IU <br /> Connect Pro allows the requestor to track their <br /> interpreter up to an hour before an event.The <br /> screenshot at right demonstrates our <br /> interpreter tracking capabilities. <br /> Through our high level of accessibility, <br /> advanced and reliable services, and our ability a,^„ <br /> to provide uninterrupted continuity of service, <br /> .Jsa re:n <br /> Interpreters Unlimited, Inc. has built a solid ew <br /> C2P2QGwpk l6iP e0 072CGa010e <br /> industry reputation, known for bringing <br /> t^}'sh <br /> consistent value to our customers. Due to an sP3r,s11syntaa7Q <br /> increasingly diverse population, IU <br /> acknowledges the importance of meeting <br /> Ertnt <br /> demand to best meet client needs.To do this, <br /> we must first recognize and identify emerging Tere Duman <br /> languages within a specific region. We <br /> consider population trends within a region sums <br /> when determining language needs, as well as JnoBisng <br /> take steps leverage our proprietary software <br /> via broad data capture for an area. After 5"t'AtIt•sn "� "` " "~`A°u <br /> antoner Acmess <br /> establishing which languages are being <br /> se exist f,(anm <br /> requested, we take the necessary steps to Claimer hates <br /> make sure we meet the needs of the client, o a:v<a»� <br /> and ultimately, the Limited English-speaking Ever%Start Time <br /> individual. <br /> a me ete <br /> Language Number of Interpreters <br /> American Sign Language 278 <br /> Spanish 202 <br /> Arabic 115 <br /> interpretation all translation transportation sign language <br /> 8943 Calliandra Pd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 <br /> Page 7 of 33 <br />