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EAcceLa <br /> 1.10 "Service Availability Policy"means the Service Availability and Security Policy located at <br /> www.accela.com/terms/, <br /> 1.11 "Subscription Services"means the civic administration services,comprised of the Accela System, <br /> Software,and Support Services,to which Customer may license access to in accordance with the terms <br /> herein. <br /> 1.12 "Software" means any licensed software(including client software for Authorized Users' devices) <br /> • <br /> and Documentation that Accela uses or makes available as part of the Subscription Services. <br /> 1.13 "Support Services"means those technical and help services provided by Accela in accordance with <br /> the Software Support Services Policies(SaaS)located at www.accela.com/terms/. <br /> 1.14 "Subscription Period" means the duration of Customer's authorized use of the Subscription <br /> Services as designated in the Order. <br /> 2. USAGE AND ACCESS RIGHTS, <br /> 2.1 Right to Access.Subject to the terms and conditions of this Agreement,Accela hereby grants to <br /> Customer a limited, non-exclusive, non-transferable right and license during the Subscription Period,to <br /> permit: (I)Authorized Users to access and use the internal and administrative interfaces of the <br /> Subscription Services in accordance with the Documentation to support Customer's internal business <br /> purposes and(ii) its External Users the ability to access and use the publicly available interfaces to <br /> submit requests and information to Customer. Each instance of the Subscription Service shall be <br /> provisioned with the amount of storage set forth in the Order and additional storage may be purchased <br /> at the then-current rates. <br /> 2.2 Support Services&Service Availability. During the Subscription Period,Accela shall provide to <br /> Customer the Support Services specified in the Order and shall make all commercially reasonable efforts <br /> to attain the service levels specified in the applicable policies.The remedies set forth in the Support <br /> Services and Service Availability Policy are the sole and exclusive remedies for any breach of the service <br /> levels.Customer grants Accela a royalty-free,worldwide,transferable, sub-licensable,irrevocable, <br /> perpetual license to use or incorporate into its software or services any suggestions or other feedback <br /> provided by Customer or Authorized Users relating to the operation or features of the Subscription <br /> Services. <br /> 2.3 Purchasing Consulting Services. Customer may purchase Consulting Services from Accela by <br /> executing an Order for such services.All prices are exclusive of travel and expenses,which will be <br /> invoiced at actual cost,without markup,and will comply with the Consulting Services Policy located at <br /> www.accela.com/terms/or as otherwise agreed in the applicable Order. If applicable, one Consulting <br /> Services day shall be equal to eight (8) hours. <br /> 2.4 Restrictions on Use. Customer shall not,and shall not permit others to: (i)use or access the <br /> Subscription Services in any manner except as expressly permitted by the Agreement,including but not <br /> limited to,in a manner that circumvents contractual usage restrictions set forth In this Agreement; (II) <br /> license,sub-license,sell, re-sell,rent, lease,transfer, distribute,time share or otherwise make any <br /> portion of the Subscription Services available for access by third parties except as otherwise expressly <br /> provided herein; (iii) use the Subscription Service in a way that: (a)violates or infringes upon the rights <br /> 20201023 <br />