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Table of Contents <br /> Section 1—Executive Summary 1 <br /> Section 2—Company Background 2 <br /> IK Consulting,LLC 2 <br /> Gray Quarter,Inc 2 <br /> The IKC and Gray Quarter Teams 3 <br /> Section 3—Company Qualifications 3 <br /> Section 4—References 6 <br /> Section 5—Implementation Approach and Work Plan 10 <br /> a) Project Organization Chart 10 <br /> b) Project Management Methodology/Approach 12 <br /> Project Management 12 <br /> Change Management 13 <br /> Risk Management 13 <br /> Issues Management 14 <br /> Communications Management 14 <br /> c) Recommended Work Plan 16 <br /> d) Deliverables and Documentation 17 <br /> e) Roles and Responsibilities of City Staff 19 <br /> f) Data Conversion and Migration Approach 20 <br /> g) Data Cleansing and Mapping 20 <br /> h) Training Plan 20 <br /> i) Testing Approach 22 <br /> Section 6—Ongoing Maintenance and Support(Optional) 23 <br /> a) Ongoing Managed Support Services 23 <br /> b) Upgrades,Patches and Other Maintenance 23 <br /> c) Change Management(Post Go-live) 24 <br /> Section 7—Pricing(Price Sheet Made Available as a Separate Document) 24 <br /> Section 8—Proactive Rental Enforcement Program(PREP)Billing(Optional) 24 <br /> Section 9—Sample Documents 24 <br /> RFP Appendix A—Requirements 24 <br /> RFP Appendix C—Price Sheet 25 <br />