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allmk <br /> yAmADA <br /> Mum ENTERPRISES <br /> Proposed Work Plan <br /> Yamada Enterprises regularly works as part of a project team on many of our <br /> projects. We work closely with end users, purchasing departments, contractors, <br /> electricians, architects, designers, project managers, City inspectors, structural <br /> engineers, and construction managers. We understand the careful coordination <br /> involved between all parties and believe that constant, open communication is <br /> imperative to a project's success. <br /> While some of Yamada Enterprises employees specialize in certain types of furniture <br /> or equipment, all employees have been cross trained in several product fields. This <br /> ensures that at any given time, there will be someone available to address your <br /> needs and concerns and get back to you with the appropriate information in a <br /> reasonable time frame. <br /> When a request for quote/RFP comes in, it is distributed to the sales representative <br /> best suited to handle that particular request at that time. This can be based on a <br /> number of factors including, but not limited to, what product is being requested, <br /> familiarity with the particular product or manufacturer and sales personnel availability. <br /> The general quote / order/ delivery / installation process is as follows: <br /> 1. Quote/RFP inquiries can be emailed to Noah Read, where they will be distributed <br /> to Sales/Sales Support Staff or handled directly by Noah. <br /> a. Customer will be notified as to who will be handling their quote request and <br /> be provided with their contact information (phone and email). <br /> b. Quote/RFP inquires can also be made by phone with a subsequent follow <br /> up email request. <br /> 2. Sales/Sales Support Staff will communicate directly with City personnel making <br /> the inquiry to make sure complete scope of work is understood. <br /> a. Sales will begin working on quote/RFP for materials as well as obtaining <br /> project specific freight and installation costs. <br /> b. The CAD/Engineering department will be included in the process if floor <br /> plans, space planning and/or other design related elements are required for <br /> project. <br /> c. If a meeting or site visit is requested or necessary, it will be scheduled at <br /> this time. <br /> 3. Sales will email completed quote/RFP to City personnel making the inquiry. <br /> a. Sales will follow up with City personnel in an appropriate amount of time to <br /> confirm receipt of quote/RFP, make sure information provided is sufficient <br /> and fulfills City personnel's request. <br /> Library Interiors <br /> 16552 Burke Lane • Huntington Beach, CA • 92647-4538 <br /> (714) 843-9882 • (800) 444-4594 • FAX (714) 843-9202 <br /> 8 <br />