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bIu evict let <br /> NETWORKS <br /> A O(Vf 5(OPJ OF 7HE COOK&BOAROMAN GROUP LLC <br /> Table of Contents <br /> Introduction 3 <br /> Service Overview 3 <br /> Business Hours and Response times.. 3 <br /> Pricing ...4 <br /> Payment Terms .4 <br /> Service Request Process 4 <br /> Escalation Procedures 5 <br /> Blueviolet/Lanmor Contacts 5 <br /> City of Santa Ana Contacts 5 <br /> Replacement Parts 6 <br /> Training ..6 <br /> Approval Signatures 6 <br /> -2 - <br /> .7815 Newhope Street, Suite M Fountain Valley, CA 92708 www.bluevioletnetworks,com <br />