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blueviDlet <br /> NETWORKS <br /> A DIVISION OF THE COOK&BOARD VAN GROUP,LLC <br /> Business Hours/Response Times <br /> 1. Blueviolet/Lanmors' Regular Service hours are 7:00 a.m. to 4:00 p.m. <br /> Monday—Friday, excluding holidays. Regular service requests will be <br /> responded to on the next business day if the request is received by 2:00 <br /> pm. <br /> (Holidays observed by Blueviolet/Lanmor are: New Year's Day, President's <br /> Day, Martin Luther King Day, Good Friday, Memorial Day, Fourth of July, <br /> Labor Day, Thanksgiving Day, Day After Thanksgiving and Christmas Day.) <br /> 2. At the specific request of City of Santa Ana, Blueviolet/Lanmor will provide <br /> After Hours service for work required to be done outside the regular service <br /> hours and will be billed at the After Hours rate. <br /> 3. Blueviolet/Lanmor will provide Emergency Service at the specific request of <br /> City of Santa Ana only. Emergency Service may be billed at the After Hours <br /> rate if the work is done in the After Hours time frame. <br /> 4. Upon mutual agreement of installation projects, specific dates and times <br /> will be scheduled per that agreement. All service calls will be assessed a <br /> $65.00 trip fee per call. If Blueviolet/Lanmor has multiple calls for a City of <br /> Santa Ana site, then only one trip charge will apply. <br /> Pricing <br /> 1. Service work and installation costs will be set as follows unless otherwise <br /> agreed upon in a SOW or Quote: <br /> a. Regular Service Rate <br /> For all work performed during Regular Service Hours, <br /> Blueviolet/Lanmor will charge an hourly rate of$210.00/hour including <br /> travel time to the job site rounded to the nearest quarter hour for travel <br /> time above 15 minutes.All service calls will be assessed at a$65.00 <br /> trip fee per call. If Blueviolet/Lanmor has multiple calls for other <br /> customers in the same locale the trip charge will be waived. <br /> Blueviolet/Lanmor will invoice according to the most recently provided <br /> sub-contractor pricing for areas in which Blueviolet/Lanmors' partners <br /> are needed to complete work. <br /> b. After hours and Emergency Service Rate <br /> Blueviolet/Lanmor will bill at 1.5 times the"Regular Service"rate <br /> including travel time to the job site rounded to the nearest quarter <br /> hour for travel time above 15 minutes. Blueviolet/Lanmor will invoice <br /> according to the most recently provided sub-contractor pricing for <br /> areas in which Blueviolet/Lanmors' partners are needed to complete <br /> work <br /> 2. Monitoring of Alarms <br /> Blueviolet/Lanmor now has the Monitoring contract for Burglary systems, <br /> which is outlined in a separate Monitoring agreement. <br /> - 5 - <br /> 17815 Newhope Street, Suite M Fountain Valley. CA 92708 www.bluevioletnetworks.com <br />