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14"r blueviDlet <br /> NETWORKS <br /> A DIVISION OF THE COOK&BOARDMAN GROUP,LLC <br /> Service Agreement Billable Annual Services <br /> AMAG SSA <br /> • SSA Contract Dates 1/1/2024*- 9/30/2025 <br /> Pricing (excluding any and all applicable taxes) $ 5,654.16 <br /> *Current SSA expired,price includes making SSA current and extending into 2025 <br /> Alarm Monitoring Annual Price <br /> Pricing (excluding any and all applicable taxes) $ 780.00 <br /> Duress Button Testing Monitoring Annual Price <br /> Pricing (excluding any and all applicable taxes) $ 2,423.90 <br /> Duress Buttons and AMAG Check Up Scope of Service <br /> • Test the functionality of all duress buttons <br /> • Program Alarm system to be in test mode <br /> • Physically Test every duress button <br /> • Log test in System Surveyor <br /> • Review Log File from Alarm Monitoring center and confirm duress notification for each <br /> device <br /> • Note and issues with physical buttons and key releases <br /> • Note any battery warnings <br /> • Review AMAG Symmetry Logs for potential issues or error logs that have problems <br /> • Back up the AMAG Database <br /> • Create a log report with actions performed during the maintenance and document. <br /> The customer is responsible for all database backups on any of the systems being maintained as part <br /> of this agreement. Database backups are strongly encouraged, and Blueviolet/Lanmor Services will <br /> work with the City of Santa Ana's IT department for best practices with backing up an AMAG system. <br /> Backup should be maintained offsite of at all possible. <br /> OWNER TO PROVIDE: <br /> • The City of Santa Ana's IT department is to provide VPN remote access to <br /> Blueviolet/Lanmor Services. This will allow Blueviolet/Lanmor Services the ability <br /> to remotely diagnose issues and be better prepared when arriving onsite. <br /> - 9 - <br /> 17815 Newhope Street, Suite M Fountain Valley, CA 92708 www.bluevioletnetworks.com <br />