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Lisa Perez <br />Work Experience____________________________________________________________________________________ <br />Families Forward, Irvine, CA February 2023- Present <br />Service Navigation Manager <br />♦Hire, train, manage, and evaluate a diverse team of Family Navigators ensuring consistent quality, Trauma <br />Informed Care services focusing on Housing First approaches to ending and preventing family homelessness <br />♦Manage the integration of Families Forward as an access point into the Family Solution Collaborative’s Family <br />Coordinated Entry System for the central and south service planning areas. <br />♦Oversee program evaluation, metrics, best practice evolution, and system improvements as it relates to <br />Prevention & Diversion, the Housing Program, and Housing Navigation. <br />♦Monitor financial transactions and budget spending related to the Prevention & Diversion programs & prepare <br />for grant monitoring and audits. <br />♦Track and manage support team caseload and service deliverables & assist with assessing families’ challenges, <br />strengths, and areas where they may need assistance. <br />♦Ensure that all grant-required documentation is maintained appropriately and that all case files are current and <br />compliant with grant requirements. Evaluate the entry, storage, retrieval, and quality control of client <br />information on client databases. <br />Families Forward, Irvine, CA December 2021- February 2023 <br />Senior Housing Resource Specialist <br />♦Oversee day-to-day coordination of the housing resource specialist team, caseload assignments, and training. <br />♦Collaborate with Data Quality Specialist in collecting, maintaining, and compliance of all grants-required <br />documentation and reporting metrics for housing programs. <br />♦Provide supervision to housing resource specialists during case conferencing sessions and assist HRM with semi- <br />annual and annual evaluations <br />♦Collaborate with Case Manger after the client is matched to complete the enrollment process with clients - <br />including packet review and tenant screening. <br />♦Assist and collaborate with Senior Case Manager in the monitoring and tracking of program delivery to grant <br />requirements <br />♦Provide risk mitigation and serve as an ongoing liaison for property managers, community managers, and private <br />landlords. <br />♦Facilitate workshops and training for families and agency staff members <br />Families Forward, Irvine, CA August 2020- December 2021 <br />Housing Resource Specialist <br />♦Responsible for identifying permanent housing for families experiencing homelessness and working with diverse <br />populations such as military-connected, veterans, and refugee families <br />♦Created partnerships with apartment communities, affordable housing, and private landlords to increase <br />housing opportunities for homeless families <br />♦Collaborate with other housing agencies and housing authorities throughout the county to network and provide <br />an easy transition for the family <br />♦Facilitate Tenant education training for families and community <br />♦Conduct HUD inspections & monthly home visits to caseload to ensure units stability <br />♦Continually monitor SFSC deliverables to ensure completion of goals (Housing training, case management <br />sessions, Outreach sessions) <br />♦ <br />Human Options, Santa Ana, CA August 2019- August 2020 <br />Family Support Specialist/ Certified Peer Navigator <br />♦Provide comprehensive case management and family advocacy services to military-connected families <br />experiencing domestic violence. <br />EXHIBIT 2