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<br />Page 1 of 11 <br /> <br /> <br />CONSULTANT AGREEMENT WITH RATTLE TECH, LLC TO PROVIDE <br />IMPLEMENTATION SERVICES FOR THE 311 MOBILE APPLICATION AND <br />CITIZEN RELATIONSHIP MANAGEMENT SYSTEM <br /> <br />THIS AGREEMENT is made and entered into this 3rd day of December, 2024 by and between <br />Rattle Tech, LLC, a California limited liability company (“Consultant”), and the City of Santa <br />Ana, a charter city and municipal corporation organized and existing under the Constitution and <br />laws of the State of California (“City”). Consultant and City are also collectively referred to herein <br />as “Parties” or singularly as a “Party.” <br /> <br />RECITALS <br /> <br />A. The City desires to retain a consultant have special skill and knowledge in the field of the <br />implementation services for the 311 Mobile Application and Citizen Relationship <br />Management (CRM) System on behalf of the City’s Information Technology Department. <br /> <br />B. Consultant represents that it is able and willing to provide such services to the City. <br /> <br />C. In undertaking the performance of this Agreement, Consultant represents that it is <br />knowledgeable in its field and that any services performed by Consultant under this <br />Agreement will be performed in compliance with such standards as may reasonably be <br />expected from a professional consulting firm in the field. <br /> <br />NOW THEREFORE, in consideration of the mutual and respective promises, and subject <br />to the terms and conditions hereinafter set forth, the parties agree as follows: <br /> <br />1. SCOPE OF SERVICES <br /> <br />Consultant shall perform during the term of this Agreement, the tasks and obligations <br />including all labor, materials, tools, equipment, and incidental customary work required to fully <br />and adequately complete the services described and set forth in Exhibit A: Scope of Services, <br />attached hereto and incorporated by reference; and as further described in Exhibit B: Consultant’s <br />Proposal, attached hereto and incorporated by reference; and as further set forth in the Exhibit C: <br />Service Level Agreement, attached hereto and incorporated by reference. <br /> <br />2. COMPENSATION <br /> <br />a. City agrees to pay, and Consultant agrees to accept as total payment for its services <br />for City, the rates and charges identified in Exhibit D: Consultant’s Cost <br />Proposal, attached hereto and incorporated by reference. The total amount <br />authorized during the term of this Agreement, including any extension periods, <br />shall not exceed $500,000.00. <br /> <br />b. Payment by City shall be made within forty-five (45) days following receipt of <br />proper invoice evidencing work performed, subject to City accounting procedures. <br />City and Consultant agree that all payments due and owing under this Agreement