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Ambulance and Paramedic Billing and Collection Services <br />December 17, 2024 <br />Page 2 <br />efforts will incorporate standard and accepted industry practices to ensure <br />compliance with the most recent legislation. <br />EMS billing and collections is a complex service that entails gathering patient insurance <br />information, processing Medicare and Medi-Cal claims for reimbursement, continuously <br />training on governmental regulatory requirements, and maintaining compliance with <br />dynamic health care laws and regulations. The tasks listed above are accomplished <br />using a third -party billing and collection recovery service provider. <br />Request for Proposals (RFP) 24-104 was issued on August 22, 2024 on the City's <br />online bid management and publication system. A summary of vendor participation and <br />results is as follows: <br />351 Vendors notified <br />1 Santa Ana vendor notified <br />20 Vendors downloaded the RFP packet <br />3 Proposals received <br />0 Proposals received from Santa Ana vendors <br />Proposals were solicited, opened on September 26, 2024, and evaluated. Three <br />proposals were submitted by the RFP deadline and all three were determined to be <br />responsive to the specifications and meet the City's requirements. An evaluation <br />committee reviewed and rated the proposals according to the criteria listed in the RFP. <br />The following summarizes the responding firms and their rankings: <br />Firm <br />Location <br />Rank <br />Wittman Enterprises, LLC <br />Rancho Cordova, CA <br />1 <br />Di itech <br />Chappaqua, NY <br />2 <br />GeBBS Healthcare Solutions, Inc. <br />Culver City, CA <br />3 <br />The evaluation committee of three City FMSA staff members evaluated proposals in <br />accordance with the RFP criteria, and determined that Wittman Enterprises, LLC best <br />met the City's specifications, demonstrated vast experience working in this field, and <br />has the capacity to meet the City's current and future needs. <br />Staff recommends the selection of Wittman due to its extensive experience and its <br />specialty with invoicing, categorizing, recording, monitoring, supervising, and managing <br />of ambulance billing and EMS cost recovery systems and services. Furthermore, staff is <br />confident in Wittman's capability to promote, administer, and collect on the City's <br />Paramedic Subscription Program if that optional service is triggered. <br />For the City Council's knowledge, the Paramedic Subscription Program is currently <br />managed by the Treasury and Customer Services Division. The Program is voluntary <br />and provides coverage of emergency paramedic services within the City of Santa Ana <br />to permanent residents at the cost of one annual subscription fee, presently $70. The <br />