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RATTLE <br />H <br />COVER LETTER <br />Aug 26, 2024 <br />ATTN: Trevor Burgan, Principal Programmer Analyst <br />City of Santa Ana — Information Technology Department <br />20 Civic Center Plaza <br />Santa Ana, CA 92701 <br />RE: Response to City of Santa Ana — Mobile 311 APP Citizen Relationship Management (CRM) Software <br />Solution <br />Dear Trevor, <br />On behalf of Rattle Tech, I am excited to submit our proposal in response to the City of Santa Ana's <br />Request for Proposals for the 311 Mobile app and Citizen Relationship Management (CRM) software <br />solution. We are confident that our existing Civita 311 CRM mobile app and backend solution, which <br />incorporates all the Functional Requirements Matrix and Mandatory features required by this RFP, will <br />significantly enhance citizen engagement and streamline non -emergency service requests for the City of <br />Santa Ana. <br />Rattle Tech's CRM solution features backend-managed customizations, enabling live updates without app <br />store redeployment. CRM solution is designed to seamlessly integrate with your existing systems. We <br />already have integration with Cityworks version 15.7.2 and higher, as well as with the App-Order/Graffiti <br />Protective Coatings (GPC) backend via APIs, ensuring compatibility with your current infrastructure. This <br />modern 311 CRM process is tailored to Santa Ana, offering residents interaction options through an <br />online portal, mobile app, SMS, phone, push notifications, and email. Residents can anonymously submit <br />non -emergency service requests without an account. The user-friendly design allows real-time tracking of <br />service requests and provides advanced reporting and analytics for city management. Comprehensive <br />training is provided for city staff. <br />Rattle Tech is committed to delivering a high -quality, user-friendly 311 CRM solution that meets Santa <br />Ana's current and future needs. Our team of experts is dedicated to ensuring a seamless implementation <br />and ongoing support, empowering the city to enhance operational efficiency and citizen satisfaction. <br />Our designated points of contact during the RFP process will be: <br />Emmanuel Mathew, President, em@rattletech.com , (C) 909.709.8499 <br />Thank you for considering our proposal. We are eager to bring our proven 311 CRM solution to the City <br />of Santa Ana and look forward to the opportunity to work together to improve citizen engagement and <br />service delivery. <br />Sincerely, <br />Emmanuel Mathew <br />President <br />659 W Woodbury Rd Altadena, CA. 91001 <br />Phone Number - 626.699.4622 x 214 <br />Rattle Tech LLC — Confidential <br />659WWoodbury Rd Altadena, CA. 91001 <br />w .Rattle Tech.com <br />