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RATTLE <br />H <br />Proposed Work Plan <br />Understanding of the Scope of Work <br />Rattle Tech is pleased to present our comprehensive Civita App mobile solution for Community <br />Engagement, which is uniquely designed to utilize the data already existing within your organization. <br />With our extensive experience working with local governments and their stakeholders, we have a <br />proven track record of helping them implement their vision and leverage technology to achieve their <br />goals. <br />Our Civita App Community Engagement Mobile App and Cloud System stand out due to our pre -built <br />API integrations with various third -party systems, including Cityworks, App-Order, Granicus, ESRI, <br />WordPress, and more. This extensive integration capability ensures seamless compatibility with your <br />current infrastructure, allowing for smooth adoption and implementation. <br />Rattle Tech is committed to continuous innovation, regularly adding new features to our solutions that <br />benefit all our customers. Our commitment extends to ensuring compatibility with the latest versions of <br />iOS and Android, relieving the burden on the City's IT infrastructure by hosting our solutions on AWS. <br />The Rattle Tech CRM is meticulously designed to meet and exceed the requirements outlined in the <br />RFP. It aligns perfectly with the City of Santa Ana's need for a comprehensive and modern 311 Citizen <br />Relationship Management (CRM) system, offering a robust platform that enhances citizen engagement <br />and streamlines non -emergency service requests. Our solution not only meets the mandatory <br />requirements but also addresses additional optional features that can further improve the system's <br />implementation and adoption by the City: <br />Mandatory requirements <br />Requirement <br />Yes/No <br />Comments <br />Implement a 311 CRM SaaS software solution that includes <br />Civitaapp product is <br />all customizations, integrations and data migrations as <br />YES <br />capable of delivering the <br />deemed necessary to establish a modern 311 CRM process <br />required functionalities, <br />for the City. <br />including customizations <br />and integrations. <br />Provide a multiple language interface that includes a FULL <br />Currently supports <br />translation of all elements in both ENGLISH and SPANISH <br />Partial <br />English and Spanish. <br />with the goal of adding a third language in the future <br />Expansion to Vietnamese <br />(VIETNAMESE). <br />and other languages can <br />be accommodated as <br />needed. <br />Provide several options for customer engagement, <br />including: <br />The Civitaapp product <br />a. An online web portal featured on the City's <br />includes a web portal, <br />website; <br />branded mobile apps for <br />b. Turnkey, branded mobile apps for both iOS and <br />YES <br />iOS and Android, and <br />Android where app updates and app publishing are <br />support for Push <br />managed solely by the vendor; and <br />Notifications and SMS. <br />c. Both Push Notifications and SMS text messaging <br />options to suit the needs and preferences of city <br />residents and businesses. <br />Rattle Tech LLC —Confidential <br />659 W Woodbury Rd Alfadena, CA. 91001 <br />mmt.Rattle Tech.com <br />