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CITY OF SANTA ANA <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />IX. ACCOUNT MANAGER/SUPPORT STAFF FOR TRAINING COURSES <br /> <br />A. Proposer shall provide a dedicated, competent Account Manager who shall be responsible <br />for the City’s account / agreement. The Account Manager shall receive all orders from the <br />City and shall be the primary contact for all issues regarding the Proposer’s response to <br />this RFP and any agreement which may arise pursuant to this RFP. <br />B. Proposer shall also provide adequate, competent support staff that shall be able to service <br />the City during the working hours of 7:00AM – 5:00PM PST, Monday through Friday. Such <br />representative(s) shall be knowledgeable about the agreement, training offered, and able <br />to identify and resolve quickly any issues included, but not limited to order and invoicing <br />problems. <br />C. Contractor’s Account Manager shall be familiar with City requirements and standards and <br />work with the City to ensure that established standards are adhered to. <br />D. Contractor’s Account Manager shall keep the City and ASAUA Training & Exercise <br />Program Manager informed of requests from departments. <br />City of Santa Ana RFP 24-131A Page 24 of 47