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C. The written r~quest for review. The claimant may include in his request for review any statement of fact within his knowl- edge or belief, or other material which he feels has a bearing on his appeal. If the claimant requests more time to gather and prepare additional material for consideration or review and demonstrates a reasonable basis therefor, he may be granted 30 days from the date of his request for review. If the claimant feels he is unable to prepare the written claim, the public agency shall offer to provide assistance to the claimant and further notify the claimant of other available sources of assistance. d. Oral presentation. Upon request of the claimant, the public agency shall afford him an opportunity to make an oral presentation. The claimant may be represented by an attorney or other person of his choosing. This oral presentation shall enable the claimant to discuss his claim with the head of the public agency or a designee other than the person who made the initial determination having the authority to revise the initial determina- tion on the claim. The public agency shall make a summary of the matters discussed in the oral presentution and it shall be included as part of its file. 8,4 Public. a~enc~ review. a. General. The public agency shall consider the request for review and shall make a determination as to whether a modifi- cation is necessary. This review should be conducted by the head of the public agency or his authorized designee (other than the person who made the determination). A designee must have the authority to revise the initial determination of the claim and any determination reached pursuant to an oral presentation. The public agency shall consider every complaint regardless of form. b. Scope of review. The public agency shall review and reconsider its initial determination of the claimant's case in light of: (1) Ail material upon which the public agency based its original determination including all applicable rules and regulations; (2) The reasons given by the claimant for requesting review and reconsideration of his claim; (3) Whatever additional written material has been sub- mitted by the cl@imant; and (4) Any further information which the public agency may, in its discretion, obtain by request, investigation, or research, to insure fair and full ~e4~iew of the claim. c. Determination on review by pubiic agency. The final de- termination on review by the public agency shall include, but is not limited to: II-24